Experience

Horizon Productions

• United States
• Media Production
• 1 - 100 Employee

• Director Of Business Development

  • Sep 2021 - Present

  Durham, North Carolina, United States



Divi Resorts

• United States
• Travel Arrangements
• 100 - 200 Employee

• Director of Revenue Development and Sales Management

  • May 2008 - Sep 2021

  • Create and maintain all revenue and sales strategies to maximize revenue for 8 premiere resorts on five Caribbean destinations. • Development of new revenue streams and expansion on existing revenue streams through strategic manipulation of all sales channels, partnerships, rates, inventory, controls, and restrictions. • Increased annual group sales revenue by a total of 50% since 2011 when responsibilities were expanded to include Director of Sales. • Based on historical data and… Show more • Create and maintain all revenue and sales strategies to maximize revenue for 8 premiere resorts on five Caribbean destinations. • Development of new revenue streams and expansion on existing revenue streams through strategic manipulation of all sales channels, partnerships, rates, inventory, controls, and restrictions. • Increased annual group sales revenue by a total of 50% since 2011 when responsibilities were expanded to include Director of Sales. • Based on historical data and current market trends, create annual revenue budgets for review and approval by company board of directors. • Created, developed, and implemented all company transient revenue and sales reporting mechanisms. • Regularly monitor market dynamics and adjust to achieve maximum revenue potential. • Continuous networking with domestic and international resources and partners through various channels (virtually and in-person) to build strong long lasting foundational relationships. • Manage all international third-party reps and consultants including U.K., Netherlands, Germany, Latin America, and Scandinavia. • Responsible for negotiating, reviewing, signing, marketing/advertising, and management of all annual wholesale and third-party contracts related to revenue and sales. • A key player involved in all major company product/project development programs including new brand launches, current company website development, new company website development, new mobile app development, new vacation ownership payment/reservation portal, PMS development, and 3rd party integrations. • Work side-by-side with Director of Marketing in one shared vision to achieve sales and marketing goals while working within annual budget constraints. • Manage a staff of 20+ employees including multiple revenue and reservations managers, sales managers, reservations agents, vacation club manager, reception, and guest relations agents. • Develop and implement employee incentive programs. Show less



Professional Hospitality Resources

• Manager of Vacation Rentals

  • 2004 - 2008

  • Promoted to the position of manager in less than one year of employment. • Manage a staff of up to 12 reservations agents that fielded over 100,000 calls in both 2006 and 2007. • Responsible for maximizing the revenue of four premiere five star timeshare resorts and two limited service hotels in Virginia Beach through the strategic manipulation of rates, inventory, controls and restrictions. • Regularly monitor market dynamics and adjust to achieve revenue potential. • Collect… Show more • Promoted to the position of manager in less than one year of employment. • Manage a staff of up to 12 reservations agents that fielded over 100,000 calls in both 2006 and 2007. • Responsible for maximizing the revenue of four premiere five star timeshare resorts and two limited service hotels in Virginia Beach through the strategic manipulation of rates, inventory, controls and restrictions. • Regularly monitor market dynamics and adjust to achieve revenue potential. • Collect, assimilate and formulate strategies, and to communicate and implement those strategies to the operations and front office personnel. • Responsible for the recruitment, training, evaluating and counseling of all centralized reservations agents. • Constant monitoring and managing of seven internet channels for all properties to implement rate strategy for maximizing revenue and to ensure inventory is loaded appropriately and properties are market competitive. • Responsible for Vacation Rentals maintaining an average score of 90% for all mystery shop calls. • Responsible for maintaining a 95% call capturing rate in 2006 while cutting labor costs by $14,000 year over year from 2005 through strategic scheduling and continuous training. • Track and analyze all reservation activity by generating reports for source markets and programs in addition to regrets/denials by reason and date. • Participate in the weekly Revenue Management Meeting reviewing recent results and strategies by day for the next 90 days. • Network with local resources including competitive hotels and area call centers. • Implement and manage agent incentive programs. • Verify reservation and owner commissions to actual consumed room nights, mitigating overpayment of same. • Manage property tape charts to ensure all transient guests are blocked for arrival. • Manage group sales contracts to ensure room pick-up and cut-off dates are being upheld as well as other contract specifics. Show less