Experience

Value Villiage

• United States
• Retail
• 100 - 200 Employee

• Front End Supervisor

  • Jul 2017 - Present

  Direct and Supervise the work of cashiers and other operations team members on the sales floor. Assist with recruitment, hiring, training and coaching of team members. Supervise cash register operations to ensure a quick accurate and positive experience for customers. Perform morning accounting and banking procedures. Maintain a respectful values driven workplace. Direct and Supervise the work of cashiers and other operations team members on the sales floor. Assist with recruitment, hiring, training and coaching of team members. Supervise cash register operations to ensure a quick accurate and positive experience for customers. Perform morning accounting and banking procedures. Maintain a respectful values driven workplace.



Traffix

• Logistics Coordinator

  • Sep 2016 - May 2017

  Coordinate and monitor supply chain operations Communicate with transportation companies to achieve profitable deals and mutual satisfaction Plan and track the transportation of final products according to customer requirements Maintain lines of communication to ensure proper delivery of clients goods Coordinate and monitor supply chain operations Communicate with transportation companies to achieve profitable deals and mutual satisfaction Plan and track the transportation of final products according to customer requirements Maintain lines of communication to ensure proper delivery of clients goods



Mind Games

• Canada
• Retail
• 1 - 100 Employee

• Store Manager

  • Nov 2015 - Aug 2016

  Managed administrative and financial details of retail location including accounting, banking procedures, maintaining a Profit & Loss balance sheet, and establishing goals for both store and employees Improved staffing quality by administering all aspects of hiring, training, and termination Was responsible for inventory control, company property/assets, and company guidelines Made product recommendations to customers based on previous purchase history Resolved customer issues for multiple locations and routinely reported outcomes to District Manager Managed Relationship between location and distributors, to ensure the most sought after product was always availible in the location. Show less



The New York Racing Association

• United States
• Entertainment
• 200 - 300 Employee

• Reserved Seating Ticket Agent

  • Apr 2013 - Jun 2013

  Ensured customer order information was documented accurately, verified any outstanding items via telephone, entered the information into the lottery system, and mailed out tickets after the conclusion of the lottery process Assessed customers' needs and consulted to find appropriate solution to product need Updating of customer records where appropriate in database system Managed the selling and processing of Season passes for Belmont Park and Saratoga Race Course Handled incoming customer inquiries via phone for both Belmont Park and Saratoga Race Course Show less



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Senior Center Manager

  • Feb 2007 - Feb 2012

  Orchestrated daily operations to ensure consistency with FedEx culture, customer service focus, and operational standards Directed financial details of retail location including scheduling, accounting, banking procedures, maintaining a Profit & Loss balance sheet, and establishing goals for both store and employees Constructed personalized quotes for customers based on project particulars Followed up on quotes to continue the business relationship and secure sales Conducted close of transaction discussion to ensure satisfaction and inquire about future project needs Was selected to direct new concept store (HCO) based on high sales performance, Beacon Awards, and positive customer feedback Fostered an employee-centric environment through the selection, evaluation, and development of team members with 19 direct reports Exercised strict Sales-per-day tracking to keep payroll expenditure within budgetary guidelines Developed new procedures to deliver packages to clients in new concept environment Managed facilities, maintenance coordination, and supply/expendable order control Was responsible for loss prevention, policy compliance, and revenue goal setting and handling Show less



GameStop Canada

• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2003 - Jan 2007

  Managed administrative and financial details of retail location including scheduling, accounting, banking procedures, maintaining a Profit & Loss balance sheet, and establishing goals for both store and employees Improved staffing quality by administering all aspects of hiring, training, and termination Was responsible for inventory control, company property/assets, and company guidelines Made product recommendations to customers based on previous purchase history Resolved customer issues for multiple locations and routinely reported outcomes to District Manager Show less



Things Remembered

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2000 - Jun 2003

  Managed administrative and financial details of retail location including scheduling, accounting, banking procedures, maintaining a Profit & Loss balance sheet, and establishing goals for both store and employees Improved staffing quality by administering all aspects of hiring, training, and termination Was responsible for inventory control, company property/assets, and company guidelines Educated both staff members and customers on product knowledge Oversaw production of custom items to customer specification Resolved unexpected production issues for multiple locations Show less