Jason Palmer
Support Desk Engineer at Nebula IT Services Ltd- Claim this Profile
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Bio
Credentials
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MTA: Cloud Fundamentals
MicrosoftJan, 2020- Oct, 2024 -
MTA: Mobility and Device Fundamentals
MicrosoftNov, 2019- Oct, 2024 -
Microsoft Technology Associate: Networking Fundamentals (MTA)
MicrosoftOct, 2019- Oct, 2024 -
Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services
Impact Futures UKAug, 2016- Oct, 2024 -
Level 3 Diploma in Health and Social Care (Adults) for England (QCF)
OfqualJul, 2012- Oct, 2024
Experience
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Nebula IT Services Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Support Desk Engineer
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Sep 2019 - Present
Current Responsibilities and Technologies usedOffice 365 tenant creation and maintenanceExchange online management via UI/CLIPowerShell automation for Exchange online tasksSynology Backup hardware/softwareDatto BackupRange of VoIP system maintenance including HV Select, 8X8 and HorizonAzure Portal IaaS maintenanceAzure cloud hypervisor (instead of Hyper-V or VMware for the most part)Azure ADWindows RDS maintenanceWindows VPNSourcing IT hardware for specific customer needsUbiquiti Cloud Controller + routers/switches/access pointsSharePoint & OneDriveCollaboration Site/Team Site/Sub site creation & maintenancePermission group configurationDashboard design
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Senior Support Worker
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Jun 2018 - Sep 2019
Helps service user's meet their personal care needs sensitively and to a high standard.Promotes good practice and supports the team by offering advice and guidance ensuring high standards of support are maintained.Communicates and assists with implementation of strategies amongst services and team.Helps induct new employees on their roles and responsibilities by offering advice and support with any issues they may have.Assists with care plan reviews, person centred plans and support plans for service users for continuation of quality of care.Supports service users to achieve goals and outcomes by providing appropriate information, assistance and opportunity.
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Finance & I.T Assistant
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Jun 2016 - Jun 2018
Performed financial audits for supported living services ensuring their money is managed correctly to reduce the risk of financial abuse.Created, sent, and followed up on invoices for service users and local authorities the organisation deals with.Provided, reviews and updated costings and financial statements for new and existing servicesResponded to queries and provided assistance to service users and local authorities in regards to contracts and costings.Monitored CM2000 logging system and liaised with local authorities regarding any issues or queriesRecorded and reconciles payments and expenditure using accounting software (Xero).Prepared the monthly payroll, processed BACS payments and distributed payslips to staff whilst dealing with any payment queries they may have had.Assisted with maintenance of I.T infrastructure including software (Windows 7 & 10, Active Directory) and hardware installation.Assisted with configuring and supporting mobile devices (iOS, Android) for use of staff.
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Team Leader
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Jan 2015 - Jun 2016
Managed team of 15 staff members.Promoted good practice and supported the team by offering advice and guidance ensuring high standards of support maintained.Managed rostering and annual leave for the team to ensure that all services provided for in a person centred way.Participated in the on call rota and provided assistance to support staff when needed.Communicated and implemented strategies amongst services and teams in liaison with service users, family and other professionals.Inducted new employees on their roles and responsibilities by offering advice and support with any issues they had.Conducted and assisted in care plan reviews, person centred plans and support plans for and with service users to ensure continuity and quality of care.Conducted staff meetings to discuss issues, changes, strategies and suggestions to improve and maintain quality of care.Conducted supervisions for support staff to help improve and maintain good practice in all aspects of their work.
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Deputy Team Leader
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Jul 2014 - Jan 2015
Assisted the team leader with the coordination and management of the team rotas and annual leave.Participated in the on call rota and provided assistance to support staff when most needed.Communicated and assisted with implementation of strategies amongst services and teams.Helped induct new employees on their roles and responsibilities by offering advice and support with any issues they had.Assisted with care plan reviews, person centred plans and support plans for service users for continuation of quality of care.Conducted staff meetings to discuss issues, changes, strategies and suggestions to improve and maintain quality of care.Conducted supervisions for support staff to help improve and maintain good practice in all aspects of their work.
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Support Worker
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Jun 2014 - Jul 2014
Helped service users meet their personal care needs sensitively and to a high standard.Promoted good practice and supported the team by offering advice and guidance ensuring high standards of support are maintained.Assisted with care plan reviews, person centred plans and support plans for service users for continuation of quality of care.Communicated and assisted with implementation of strategies amongst services and team.Supported service users to achieve goals and outcomes by providing appropriate information, assistance and opportunity.
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Freeways
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Support Worker
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Jan 2011 - Jun 2014
Coordinated shifts to ensure all tasks are completed and policies were followed by all staff.Helped service users meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry and preparing meals and drinks.Supported service users to take any prescribed medicine, complying with all medication policies, including storage, administering and record keeping.Enabled service users to achieve independence as far as possible in all areas of their lives by providing appropriate information, opportunity, training and support.Supported service users to actively contribute to the running of their own house by making them aware of complaints procedures and encouraging to make decisions for themselves.Performed and assisted in care plan reviews, person centred plans and support plans for service users for continuation of quality of care.
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Education
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Filton College
Key Skills Level 2, English and Maths -
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Monks Park School
All GCSE
Community
