Experience

Self Employed

• United Kingdom
• 100 - 200 Employee

• Technology Services Provider

  • Jul 2018 - Present



Commworld of PA

• Allentown, Pennsylvania Area

• Lead Field Technician

  • May 2012 - Jul 2018

  • Provide Tier 2 and Tier 3 Infrastructure support to numerous Big Box retail chains, numerous State of Pennsylvania Agencies/Offices/Boards/Commissions and Councils/Bureaus and Authorities and county government agencies. • Sub-Contracted to Black Box Network Services for Penn Connect Project; VoIP phone rollout for the State of PA • Job duties include but not limited to the following: • Site Survey's • Phone Staging and installation • Network equipment installations • Cabling • Troubleshooting network and phone issues • Client facing on a daily basis Show less



AmericaVen, LLC

• Lehigh Valley, PA

• Business Development and Marketing

  • Jan 2011 - Dec 2012

  • Devise, develop and deliver a comprehensive strategic and tactical plan for business development, income generation and awareness-raising for AmericaVen. Also, help to raise the organization’s media profile in PA, NJ, NY, DE, MD and OH by defining and managing a new communication strategy. • Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. • Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities. • Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. • Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. • Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. • Protect organization's value by keeping information confidential. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Technical Delivery Release Manager

  • May 2011 - Jan 2012

  • Create, update and manage the annual release calendars for MyMerrill Platform • Provide a single point of contact for all release cycles from code drop to production deployment for MyMerrill.com • Chair frequently scheduled release meetings with all release participants • Communicate meeting notes and any issues to all release participants • Facilitate deployment activities • Track, escalate if required, and ensure resolution of any issues that may impact a release deliverable date • Chair post deployment review meeting • Maintain and control the Release Management Dashboard • Manage assigned content distribution for MyMerrill.com releases in all associated lower level and Production environments • Manage all Emergency Request Management items to a successful conclusion by involving all key stakeholders • Work with Development Partners resulting in the development of a cohesive and informed release team to ensure that business deliverables are adhered to • Analyze present-state, developing alternative future-state approaches and facilitating implementation • Responsible for end to end requirements gathering and functionality • Act as a liaison between the business user groups and the technical systems groups Show less



SKYLINE Cloud

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Sep 2006 - Jan 2011

  • Manage/Coordinate daily activities for the Operations department’s field technicians • Oversee assets and provide logistical support for Operations department • Support and develop customer service relationships with Managed Service clients • Provide IT Project Management and support for Managed Service clients • Assist in hiring and interviewing for various positions throughout company • Assisted in development of field procedures for company’s Remedy application • Oversee project implementation for all IT related projects for various Managed Services clients • Work closely with sales department in order to project plan for newly acquired Managed Service clients • Work in tandem with Network and Support teams in ensuring most efficient ways of supporting Managed Service clients • Field support for our NJ based MS clients, which entails full IT support for their network, pc’s and IT environment. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Technology Operations Supervisor

  • Jan 2001 - Sep 2006

  • Manage day to day activities and schedules of 10 technicians • First point of contact for daily escalated issues • US Technology lead for Summer Intern Program • Northeast “float” technician (provide on-site coverage for other Northeast offices) • New York Metro lead for workstation upgrade projects • Execute and deliver various reports to management (i.e. work tickets, inventory, and upgrade numbers) • Implementation of Wireless (802.11g) solution for New York support staff • Provide training classes on internal procedures and “Pilot” programs for support team • Provide training classes on new technology programs and general technology information to internal office staff (i.e. Executive Assistants and Service Coordinators) • Involved in Customer Service, Workstation, & Information Security competencies • Setup and maintain internal servers (MS Advanced Server 2K, 2003) for support team • Created and implemented asset tracking policies which enabled accurate inventory tracking • Instituted procedures to more efficiently track existing service calls • Implementation of policies and procedures to streamline deployment of new hire laptops • Implemented data recovery solutions within office • Troubleshooting and repair of hardware / software on 3,000+ laptops & desktops • Migration of laptops from Windows 9x / NT to Windows 2000 and Windows XP Voice Technology Analyst • New York site contact for monitoring, maintaining, troubleshooting, upgrading and programming office voice infrastructure. Which includes Definity G3R PBX, Octel Voicemail, Oryx Mobility Server, in house wiring, and call accounting • Tested / Piloted VoIP Toll Bypass for Meeting Place and Cisco Call Center Manager in NY office Show less