Application Engineer II

• Jul 2020 - Present

Information Technology Specialist

• Mar 2017 - Jul 2020

Supported multiple departments automation and technical support via phone.Built an Android application for field technicians to interact with Vtiger CRM Ticketing system.Built reporting site to pull data from Vtiger CRM, Freeside Billing, Ubiquiti UNMS, MetaSwitch, Bicom, Adtran DSLAM and third party systems.Managed small Billing and Collections team and streamlined collections process. Simplified Regulatory reporting for Federal and Oregon, Washington State. Provided Network Operations Support for end user customers as well as outside technicians.Imported CAD Fiber maps to PostGIS database and built a front end web tool using Open Layers.Skills: Python, PostgrSQL, Javascipt, Perl, PHP, Customer Retention, MS Office, Fiber FTTH/FTTPSystem Troubleshooting, VMWare, Linux/OpenBSD

Telecommunications Technician

• Dec 2008 - Mar 2017

Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.Duties include, but are not limited to, the following:Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.Effects repairs and restores service outages. Performs cable pair recovery activity.Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.May be required to perform additional duties and tasks as required by the Company.

Programmer Analyst

• Dec 2007 - Dec 2008

Responsible for the building of web based software tools to support the West Coast RegionBuilt web scrapers in Python to gather data in support of weekly operations review.Designed and built internal web applications in support of field technicians and executive level staff.Compiled and presented weekly executive reports on FIOS trouble ticket volume reduction and call center volume reduction.Built Python program to convert Microstation V7 files into Scalable Vector Graphics files.Built web based maps for outside plant facilities to enhance technician performance.Skills: Python, SQL Server 2005, HTML, JavaScript, Microsoft Office PowerPoint, Microsoft Office Excel, Autocad and Microstation

Telecommunications Technician

• Jan 2005 - Dec 2007

Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.Duties include, but are not limited to, the following:Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.Effects repairs and restores service outages. Performs cable pair recovery activity.Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.May be required to perform additional duties and tasks as required by the Company.

31F Network Switching Systems Operator- Maintainer

• Dec 1999 - Feb 2007

Supervises and performs complex and multifaceted switching operations functions. Supervises the installation, operation, deployment, provisioning, and maintenance of electronic switching assemblages or systems. Disseminates network orders, compiles operational statistics and reports, and processes requests for logistic support. Coordinates, integrates, and controls the operation of large and small electronic node switches with associated transmission systems and local network subscribers. Performs systems control center operations for the planning, configuration, and employment of switching equipment. Ensures contingency operations plans and routing subsystems are correctly maintained in the database to reflect current operational scenario. Troubleshoots complex system faults and supervises or corrects failures to meet system availability and reliability standards. Interprets operations orders affecting switching operations. Conducts switching technical, operational, and maintenance training of subordinates. Submits consolidated logistic and system status reports.

Telecommunications Technician

• Jan 2000 - Oct 2004

Optimized circuit path and network integrity and diversity. Installed, tested, and maintained DS0, DS1, DS3 and optical transmission paths. Built and maintained trunks and trunk groups in Nortel DMS-250, Ericsson AXE-10, and Alcatel DEX-600 switches. Developed scripts and programs to automate order tracking process, record administrative tasks and switch database maintenance. Provided 24-hour on-site support and conducted daily caching of billing records and network data.Ensured successful installation and testing of new voice and data services for international and domestic clients and various internal departments; technologies included Frame Relay, ISDN, SW56, VOIP, and Private Lines.Earned MCI Star Performer award in recognition for consistently exceeding professional standards and inspiring commitment and enthusiasm in peers.Drove comprehensive site equipment and services inventory.Key contributor on Voice over IP (VOIP) project and Social Security Administration Message Relay System (MRS) project.Trusted professional and systems management expertise as evidenced by earning placement as sole shift International Services Technician.