Experience

UCLA NEUROPSYCHIATRIC INSTITUTE

• United States
• Retail
• 1 - 100 Employee

• Program Coordinator

  • Jan 2020 - Present



UCLA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Manager

  • Feb 2017 - Jan 2019

  • Program manager for UCLA's Alzheimer's and Dementia Care program; supervise and handle day-to-day administrative responsibilities for the program• Manage Assistant Program Managers, Patient Service Representatives, Dementia Care Managers, Dementia Care Manager assistants, students and volunteers• Maintain working groups to support the program; including scheduling meetings, compiling agenda, note taking and gathering research data for review and discussion• Communicate with multiple lead physicians as a liaison between the program and the clinicians• Assist with the projects budget and the relationships made with the Community Based Organizations• Manage and maintain multiple confidential patient registries Show less

• Administrative Specialist

  • Aug 2014 - Feb 2017

  • Post-discharge coordination targeting high utilizer patients from discharge lists and patient registries.• Place follow-up calls within 48 hours of patients’ recent discharged from the ED and/or hospital and subsequently assist with all discharge instructions.• Function as a liaison between patients, family, and physicians, and other participants in the patients care team• CCCs participate in patient care by assisting with transition coordination, ED and hospital follow-up, and connecting patients with community resources (scheduling appts, DME, home health, ect)• Engage physicians and patients face-to-face in the clinic to assist with executing care plans• Coordinate care plans with outside providers (i.e. internal/external specialty offices, home health agencies, SNF’s)• Work alongside office staff to assure that authorization and referrals are obtained, as necessary Show less

• Administrative Analyst Assistant

  • Jul 2013 - Jul 2014

  • Serve as a patient liaison coordinator by using creative planning to navigate complex healthcare and insurance systems on patients’ behalf and coordinate multiple appointments within practice, hospitals, other departments within UCLA Healthcare, and outside entities• Interact closely with internal departments to ensure timely scheduling of appointments and procedures required by possible life-threatening diagnosis• Provide high-level, consistent customer service to faculty, colleagues, patients and the general public• Serve as initial point of contact for the practice, with the knowledge and ability to triage patient to particular clinic/service based on information provided by patient• Multi-task between identifying areas for improving patient relations, ensuring that quality control standards are met• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Case Manager

  • Oct 2011 - Oct 2012

  • Participates in managing the organization's Grievance, Appeal & External Review process • Accountable for investigation & response of all issues, including collection of appropriate data, preparation, & presentation of documents to decision makers • Responsible for responding to members or their authorized representatives, physicians & other stakeholders regarding the Health Plan's determination within regulatory time-frames while meeting quality & customer focused standards • Communicates with a diverse set of internal & external clientele to achieve excellent results in the area of case handling, compliance, documentation, & enhancement of the member experience • Partners with outreach to internal staff, other MS Departments, managers & physicians to resolve issues as quickly as possible Show less



Central City Community Health Center

• Program Manager

  • Jan 2008 - Sep 2010

  • Manage the health center’s board and care program and team, which included scheduling patient care, customer service management and productivity reports to increase patient base • Provide Quality Service Management with 150 board and care facilities • Monitor high level of concerns and complaints, by phone and in-person • Ongoing collaboration and communication with executive team in order to achieve organization’s goals and objectives • Draft and maintain reports related to discussions and feedback provided by the customer and presented it to the concerned department to enable further improvement in the products/services • Manage and implement tools necessary to ensure customer satisfaction through ongoing communication with facilities and clientele Show less



American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Life Insurance Agent

  • Sep 2007 - Jan 2008

  • Contacting policyholders to interpret and discuss available insurance policies within the program; Analyzing any existing coverage • Conducting interviews with potential clients to acquire information in regards to their financial needs and physical condition • Ensuring client insurance payment costs remain within their established financial budget • Contacting policyholders to interpret and discuss available insurance policies within the program; Analyzing any existing coverage • Conducting interviews with potential clients to acquire information in regards to their financial needs and physical condition • Ensuring client insurance payment costs remain within their established financial budget



Marcus & Millichap

• United States
• Real Estate
• 700 & Above Employee

• Escrow & Marketing Coordinator

  • Jan 2005 - Aug 2007

  • Multi-tasking and taking initiative to ensure efficiency and proficiency in work product • Handling all escrows; coordinating with buyer, seller, and escrow officer to ensure timely paperwork submission • Developing internet websites, marketing brochures, and advertisements of properties via postcard runs • Building rapport and maintaining relationships with clientele, following up via phone and email, and ensuring privacy and confidentiality • Multi-tasking and taking initiative to ensure efficiency and proficiency in work product • Handling all escrows; coordinating with buyer, seller, and escrow officer to ensure timely paperwork submission • Developing internet websites, marketing brochures, and advertisements of properties via postcard runs • Building rapport and maintaining relationships with clientele, following up via phone and email, and ensuring privacy and confidentiality