Experience

i3-Milestone

• United States
• Utilities
• 1 - 100 Employee

• Functional Analyst

  • Sep 2017 - Present



ONE Gas

• United States
• Utilities
• 700 & Above Employee

• Senior Customer Service Representative

  • Oct 2012 - Sep 2017

  Customer Service in Credit and Collections Department. Handled Customer disputes and collection issues including Bankruptcy matters. Customer Service in Credit and Collections Department. Handled Customer disputes and collection issues including Bankruptcy matters.



Dollar Thrifty Automotive Group

• Leisure, Travel & Tourism
• 700 & Above Employee

• Customer Service Team Lead

  • Mar 2006 - Oct 2012

  I was the lead for a customer service team of 25 people. I handled call monitoring and coaching for team members. Dealt with escalated customer issues concerning rental issues and charges during the rental period. I was the lead for a customer service team of 25 people. I handled call monitoring and coaching for team members. Dealt with escalated customer issues concerning rental issues and charges during the rental period.