Technical Accounting Manager

• Aug 2021 - Present

Microsoft Solutions Engineer

• Apr 2016 - Aug 2021

-Escalation point for support team -Project manager and migration supervisor for Office 365 and Azure -Supporting team across all service offers from physical wiring to MSP management and maintenance -Hardware design and deployment from Workstations to network infrastructure -Business integration with hosted SaaS, PaaS and IaaS providers -Web Design -VoIP deployment and integration -Escalation point for support team -Project manager and migration supervisor for Office 365 and Azure -Supporting team across all service offers from physical wiring to MSP management and maintenance -Hardware design and deployment from Workstations to network infrastructure -Business integration with hosted SaaS, PaaS and IaaS providers -Web Design -VoIP deployment and integration

Technical Specialist

• Mar 2015 - Oct 2015

•Managing and resolving customer issues for our managed services offerings •Acting as a point of escalation within the technical support department, while working with various technologies •Supporting remote migrations of workstations, typically involving Office 365, SharePoint and Azure •Deploying Antivirus and backup solutions, while maintaining patch level and generating reports for managed service customers •Conducting network discovers, health checks and suggestions for… Show more •Managing and resolving customer issues for our managed services offerings •Acting as a point of escalation within the technical support department, while working with various technologies •Supporting remote migrations of workstations, typically involving Office 365, SharePoint and Azure •Deploying Antivirus and backup solutions, while maintaining patch level and generating reports for managed service customers •Conducting network discovers, health checks and suggestions for improved configurations

Cloud Migration Specialist

• Nov 2010 - Mar 2015

•Lead on Office 365 migrations typically for Email and document storage •Responsible for scheduling and leading weekly status meetings with customers •Developed guides, lesson plans and lead remote training sessions/presentations with customers. To provide them with the proper education on items like How to Administrator your new Office 365 environment •Developed and implemented appropriate Pilot and multi-phase migrations, depending on the project needs. Utilizing a large number of… Show more •Lead on Office 365 migrations typically for Email and document storage •Responsible for scheduling and leading weekly status meetings with customers •Developed guides, lesson plans and lead remote training sessions/presentations with customers. To provide them with the proper education on items like How to Administrator your new Office 365 environment •Developed and implemented appropriate Pilot and multi-phase migrations, depending on the project needs. Utilizing a large number of techniques and tools including but not limited to Remote PowerShell, MigrationWiz, Office 365 built-in Migration tools and other venders like ForensIT or ShareGate •Provided mentoring and escalation for the other Cloud migration leads, as I had the largest volume of experience with migrations to hosted services, as I had been leading these for Agile since Microsoft’s Offering was in its early stages (BPOS Business Productivity Online Standard Suite) •Conducted deployment of new Office 365 environments as the Scope of the migration dictated. Preparing Hosted as well as Dir-Synced accounts for SharePoint, Skype and advanced Exchange configurations (including Public Folders, Mail Routing and Journaling)

Help Desk Supervisor

• Oct 2010 - Dec 2012

•Took on the additional role of Help Desk Supervisor, while continuing to fulfill my duties as a Cloud Migration Technician •Lead the Help-Desk (later Managed Services team) in coordination with our Cloud migration team. To support open projects and contracted Managed Service customers •Lead daily Status and Coordination meetings with Help-Desk team to ensure a high level of productivity •Provided training and mentorship internally to other support team members •Reasonable for… Show more •Took on the additional role of Help Desk Supervisor, while continuing to fulfill my duties as a Cloud Migration Technician •Lead the Help-Desk (later Managed Services team) in coordination with our Cloud migration team. To support open projects and contracted Managed Service customers •Lead daily Status and Coordination meetings with Help-Desk team to ensure a high level of productivity •Provided training and mentorship internally to other support team members •Reasonable for document generation and editing of customer facing guides and documentation, generated by our support teams •Coordinated with management regarding help desk policies and processes and ensuring the support teams were able to put them into practice •Handled escalation from other support team members, typically for Tier 1-2 issues or related to the cloud migration tool sets and PowerShell •Managed On-boarding of new employees both locally and remote as well as Support related contracts with external vendors •Scheduled appropriate resources and lead support teams during after-hours and weekend migration projects or deployment/break fix events

Sr. Technician

• Aug 2009 - Nov 2010

•Tier 1 & 2 IT consulting as part of a small team, mostly onsite, with some remote support over Desktop sharing sessions •Conducting & Supporting BPOS (Business Productivity Online Standard Suite) migrations •Conducting & supporting VoIP phone deployments, including the Microsoft Response Point system •Workstation and server maintenance as well as break/fix troubleshooting for open tickets •Customer site assessments for upgrades, migrations or onboarding to support… Show more •Tier 1 & 2 IT consulting as part of a small team, mostly onsite, with some remote support over Desktop sharing sessions •Conducting & Supporting BPOS (Business Productivity Online Standard Suite) migrations •Conducting & supporting VoIP phone deployments, including the Microsoft Response Point system •Workstation and server maintenance as well as break/fix troubleshooting for open tickets •Customer site assessments for upgrades, migrations or onboarding to support contracts •Mobile device support, including Blackberry with both local and hosted Blackberry enterprise server management for tie in to Exchange email

Computer Graphics Modeler and Texture Designer

• Sep 2001 - Feb 2005

•Created highly detailed 3D models using primarily Lightwave and then textured them with photorealistic image maps and textures, created in Photoshop •Set up scenes (lighting, animation, and effects.), then output files for compositing with live footage •As prop-master I created, modified and maintained the props •On set I acted as gun-bull (responsible for all the prop guns, made sure they were operating safely and were all accounted for at the end of the day), as well as the… Show more •Created highly detailed 3D models using primarily Lightwave and then textured them with photorealistic image maps and textures, created in Photoshop •Set up scenes (lighting, animation, and effects.), then output files for compositing with live footage •As prop-master I created, modified and maintained the props •On set I acted as gun-bull (responsible for all the prop guns, made sure they were operating safely and were all accounted for at the end of the day), as well as the prop-master Show less •Created highly detailed 3D models using primarily Lightwave and then textured them with photorealistic image maps and textures, created in Photoshop •Set up scenes (lighting, animation, and effects.), then output files for compositing with live footage •As prop-master I created, modified and maintained the props •On set I acted as gun-bull (responsible for all the prop guns, made sure they were operating safely and were all accounted for at the end of the day), as well as the… Show more •Created highly detailed 3D models using primarily Lightwave and then textured them with photorealistic image maps and textures, created in Photoshop •Set up scenes (lighting, animation, and effects.), then output files for compositing with live footage •As prop-master I created, modified and maintained the props •On set I acted as gun-bull (responsible for all the prop guns, made sure they were operating safely and were all accounted for at the end of the day), as well as the prop-master Show less