Sr Director, Network and Security Services

• Nov 2021 - Present

Network Consulting Architect

• Feb 2020 - Nov 2021

• Delivered technology planning and budgeting, selection and adoption, design and implementation services for network, cloud, and security solutions • Delivered technology planning and budgeting, selection and adoption, design and implementation services for network, cloud, and security solutions

Sr Network and Voice Engineering Manager

• Jul 2017 - Jan 2020

• Provided technical leadership and direction for engineering and operations guidance to Network and Voice Engineering, Disaster Recovery (DR), and Network Provisioning teams • Directed telco product selection (broadband, MPLS, WAN, voice), ordering, contracts, budget, capacity management, and delivery for over 400 corporate locations and >$5M annual spend • Established effective operational goals driving average MTTR from ~300hr to <24hr; established SLAs for operational workflows and exceeded goals meeting >98% of target • Managed Voice Engineering team providing Cisco UC and UCCE environments, integrated IVR, voicemail, collaboration (Webex and Jabber client), conference room integrations, Verint (call recording, speech analytics, DPA), and Rightfax services for >1000 contact center agents • Led technical planning for stalled DR project that improved recovery, reliability, and added capabilities in disaster scenarios; chosen to manage the DR team due to project success • Negotiated $800k savings, favorable SLAs, and improved terms on colo datacenter contract; led design and build of cage, racks, power, cross-connects, network and connectivity • Established network standards across plants and retail sites; all remediated sites reported high satisfaction with the upgrade and measurable wired/wireless performance improvements • Led initiative to migrate legacy voice PRIs and Nortel circuit-switched phone system to Cisco Contact Center and decommission legacy circuits saving $283k/yr and reclaiming datacenter space • Upgraded corporate wireless solution from Meraki to Cisco across the home campus for 2000+ users and >4000 wireless devices including guest and corporate users improving coverage by 20% and throughput by 25%, allowing accelerated mobile worker adoption and improved collaboration • Implemented customer friendly Cisco Anyconnect VPN solution based on cert-based authentication allowing corporate access to verified corporate assets via Cisco FirePower Show less

Sr Manager, Core Network Engineering

• Mar 2014 - Jul 2017

• Efficiently managed over $50M in annual capital and operational budgets while controlling cost and providing strategic long range budget planning• Demonstrated record of dramatic WAN circuit cost reduction while scaling network capacity 10x and increasing diversity; reduced cost/TB available by 76% and saved over $15M in 3 yrs• Proven relationship manager driving accountability within the organization and with third parties, concurrently managing 30+ telco providers and 10+ vendor partners; routinely drove vendor and partner rebates and SLA credits where appropriate • Excellent Change Management record managing ~500 changes/yr in a complex Service Provider network with 99% success rate, far exceeding organizational goals for service impact and restoral while maintaining an average 1.4hr MTTR through only 6 critical outages in 3 years• Seasoned negotiator directly responsible for negotiating favorable business terms and 24% cost savings for leased colocation datacenter services in major markets (DC and San Jose)• Drove the selection, testing, and implementation of a WAN Modeling Tool including automation of network failure analysis, health checks, and proactive alarming to investigate potential network congestion before it occurs• Effectively directed hardware and software selection and lifecycle process for Core routing and switching as well as Datacenter and fabric evolution• Driving improved WAN Performance Measurement; implemented active measurement and deviation alarming for latency, jitter, loss, and Quality of Service• Owned Data Lab and vendor POC lab design, standards, and maintenance• Lead team responsible for WAN and Datacenter Switching architecture and planning Show less

Sr Data Network Engineer

• Sep 2009 - Mar 2014

Service Provider MPLS Core Network Engineering and Design

Network Control Center Technician

• Jun 2006 - Nov 2009

Circuit Control Team Chief

• Jun 2004 - Jun 2006

Circuit Controller

• May 2002 - Jun 2004