Experience

Netelek (Pty) Ltd

• South Africa
• Utilities
• 1 - 100 Employee

• Sales and Marketing

  • May 2014 - Present

  • Marketing and Sales of Revenue turn around solutions in the Energy Division • New department established within our company, responsible for all procedures implemented • Plan installation with electrical, data and procurement teams (Project Management) • Research and Development on emerging and competition markets • Presentations to corporate and private entities with tailor-made solutions for their needs • Marketing and Sales of Revenue turn around solutions in the Energy Division • New department established within our company, responsible for all procedures implemented • Plan installation with electrical, data and procurement teams (Project Management) • Research and Development on emerging and competition markets • Presentations to corporate and private entities with tailor-made solutions for their needs



Rural Maintenance Pty Ltd.

• South Africa
• Utilities
• 1 - 100 Employee

• IT Systems Engineer

  • Oct 2012 - May 2014

  • Installation of CCTV Digital,IP and Wireless Cameras • Installation of Lightsys alarm system (Alarm and Perimeter Beams) • Senior Desktop Support • Networks Printers Installations • Microsoft Exchange 2010 • Active Directory • Procurement • Saflec Access Control • All above was over and above my current experience and role at the company • Installation of CCTV Digital,IP and Wireless Cameras • Installation of Lightsys alarm system (Alarm and Perimeter Beams) • Senior Desktop Support • Networks Printers Installations • Microsoft Exchange 2010 • Active Directory • Procurement • Saflec Access Control • All above was over and above my current experience and role at the company



Sourcing IT

• IT Engineer

  • Jan 2007 - Oct 2012

  • Supporting 6 branches as well as the head office where I was based. • Desktop and Laptop support and Management • Including creating all new user accounts. • Backup and Restores of files on Symantec Backup Exec • Responsible for the Daily Checks and Backup Checks of all servers in the environment • Setting up of emails (Lotus Notes) • Installing all software and patching of network points and telephone lines • Maintaining and administering file and print servers • Creating shares on file servers • Troubleshooting file and print servers • Creating distribution list and groups on active directory • Print sharing on domain controllers • Email Migration Project, Mailbox and PST Migration and Floor Walking for Issues • Administering all group policies • Responsible for the migration of Microsoft office 2000 to 2003 for all the branches • Administering and maintaining the Siemens hipath 400 which control pabx • Server Support and administration • Active Directory Administration • Lotus notes support and administration of the Domino Server and Client • Building of Desktops and Laptops • Desktop Support • Research on new tools on the market • Basically anything that is IT related in the company • Microsoft Exchange Troubleshooting and support as well as desktop support on Outlook • Projects • Supported and assisted 1600 users Show less



Standard Bank

• IT Support Engineer

  • Jun 2004 - Dec 2006

  • Resolving client computer problems • Logging of calls and handing to technicians • Reset Accounts • Create Domain and Mail accounts on Exchange servers • Remote Accessing users PC’s to solve problems • Responsible for the backups and restore of the file and print servers using Legato • Trouble shooting on blackberry • Email Migration Project, Mailbox and PST Migration and Floor Walking for Issues • Installation and setup of software for Users • Handling of 4 different help boxes in Outlook • Quick thinking and decision making to ensure that the service level is maintained. • Maintenance of Rightfax • Desktop Support for about 25000 users • File Sharing and Server Shares • MailMarshall (Requests and Maintenance) • VIP Desktop Support Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• IT Support Agent + Technical Support (Call Centre)

  • Feb 2004 - Jun 2004

  • Resolving client computer problems • Logging of calls and handing to technicians • Assisting users with desktop issues • Resolving client computer problems • Logging of calls and handing to technicians • Assisting users with desktop issues



Verpakt Management Service

• IT Support Agent (Call Centre) (International Call Centre)

  • Aug 2003 - Dec 2003

  • Trouble shooting computer problems for online gamblers • Resolving client computer problems • Investigating potential fraud cases • Trouble shooting computer problems for online gamblers • Resolving client computer problems • Investigating potential fraud cases



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Call Centre Agent

  • Apr 2003 - Jul 2003

  • Telephone, Cellular and Internet Banking. • Ensuring that the standard on customer services are conducive to industry standards. • Updating customers on the various option that ABSA. • Telephone, Cellular and Internet Banking. • Ensuring that the standard on customer services are conducive to industry standards. • Updating customers on the various option that ABSA.