Realtor/Real Estate Consultant

• Jul 2015 - Present

Senior Quality Management Analyst

• Dec 2014 - Feb 2021

Database Design and Implementation Audit Plan Development ISO Specialist Project Management Process Map Design SharePoint Design and Implementation Excel Spreadsheet Design and Implementation Audit Specific Groups on Specified Processes Develop Process Improvement Plan for TSC (Call Center) Conduct Meetings Database Design and Implementation Audit Plan Development ISO Specialist Project Management Process Map Design SharePoint Design and Implementation Excel Spreadsheet Design and Implementation Audit Specific Groups on Specified Processes Develop Process Improvement Plan for TSC (Call Center) Conduct Meetings

Senior Reporting Analyst

• Nov 2014 - Jan 2021

Business Analyst

• 2002 - Aug 2013

Provide use case design for new system integration Provide Management of Change (MOC) for system integration Design analysis for business rules on system integration Database design for Health Care Reform mandates Process design for Health Care Reform mandates Gathered requirements for multiple cross functional projects Create strategic dashboards for multiple departments for data and performance analysis Act as subject matter expert for SharePoint design and integration Enacted, facilitated and designed Medicare on the Web project saving thousands of customer phone calls while driving down hundreds of thousands of dollars in Administrative costs Process analysis and development for Product and Programming team in implementing a new product line to be displayed on the web-major cost savings and ease of business for members Developed and maintained databases to support reporting and inventory management Created reports, including dashboards and detailed production reports for management and leadership Analyzed production reports to assign and distribute workload Audited configuration processes Identified and implemented workflow-related process improvements Developed and documented job aids Created flow chart design for process implementations Benefits Subject Matter Expert (SME) SME for implementation of Custom Group Medical Benefits Identified and communicated production goals Facilitated user adoption of production systems Developed process for cross-functional communication of business requirements Created process maps (Visio) for multiple business processes aimed at improving departmental goals and strategies Collaborated with Sales and Medical Management Department to ensure benefit validation and process integrity Show less