Experience

EarlyOut Services + General Service Bureau

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Intelligence Analyst

  • Mar 2018 - Present

• Database Administrator & Speech Analyst

  • Sep 2014 - Present

  -Currently using speech analytic tools to improve inefficiencies, training, and compliance. -Create custom reports using several products to help inform decision making.-Create real time reports based on client or company need.-Using Analytic Tools such as: Acumen Ontario Systems and Call Miner.-Create custom workflow using FACS using tactics, work queues, and Acumen for our Early Out Services and our third party debt collections.



Tiburon Financial & Healthcare Solutions Group, Early Out Programs

• Lead Collector

  • Jan 2008 - Jul 2014

  -Managed daily work flow.-Trained collectors on best practices.-Analyzed client history and agency history to create workflow assignment for my team -Managed daily work flow.-Trained collectors on best practices.-Analyzed client history and agency history to create workflow assignment for my team