Experience

Freelance Design and Photography

• Graphic Design
• 1 - 100 Employee

• Self Employed

  • Mar 2017 - Present

  T-shirt Graphic Design ● Created graphics for T-shirts using Adobe Illustrator and Photoshop ● Light experience with vinyl cutter and heat press for T-shirt application ● Weeded and prepped vinyl for T-shirts, decals and banners ● Burned screens and setup press for screen printing Website and Logo Design ● Utilized Adobe Illustrator and Photoshop to create logos and website graphics ● Created websites with the WordPress platform, modifying HTML, CSS and some PHP T-shirt Graphic Design ● Created graphics for T-shirts using Adobe Illustrator and Photoshop ● Light experience with vinyl cutter and heat press for T-shirt application ● Weeded and prepped vinyl for T-shirts, decals and banners ● Burned screens and setup press for screen printing Website and Logo Design ● Utilized Adobe Illustrator and Photoshop to create logos and website graphics ● Created websites with the WordPress platform, modifying HTML, CSS and some PHP



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Hosting Online Support

  • Feb 2014 - Feb 2017

  Advanced Hosting Consultant Level III● Advanced hosting technical support via email and live chat● Maintained incident management via internal ticketing system● Tracked trending issues affecting the GoDaddy Network● Communicated ticket status to clients, management, or external teams● Triaged tickets to correct queue based on the impact/urgency and adjusted priority level as needed ● Reviewed and corresponded to Network Violations in relation to customer hosting and server plans● Provided advanced support for phone agents to determine if escalations were required● Created internal documentation in relation to troubleshooting common support issues● Processed manual migrations for WordPress accounts● Completed shared hosting, virtual private server and dedicated server restores● Processed Sitelock security analysis● Communicated with Sitelock on advanced issues● Coordinated and responded to complex hosting requests● Utilized Splunk servers to review email server relays, incoming and outgoing emails on the network● Managed WebPro support chat (http://pro.godaddy.com)● Beta tested cloud servers (http://cloud.godaddy.com) Show less

• Online Support Lead Technician

  • Aug 2012 - Feb 2014

  Advanced technical support via email● Reviewed advanced incidents from customers via email● Reported trending issues within the related services to management● Maintained incident management via internal ticketing system● Helped new hires with training classes

• Online Support Technician

  • Mar 2010 - Aug 2012

  Technical support via email● Reviewed customer issues sent in via email● Exceeded monthly customer service quota● Identified trending issues within the related services

• Sales and Support Technician

  • Mar 2007 - Mar 2010

  Inbound Sales and Support● Met or exceeded daily/monthly sales goals set by management● Consulted with customers on potential products and services they may need to be more successful● Reviewed DNS/Email/Hosting issues with customers


Batteries Plus Bulbs
• United States
• 1 - 100 Employee
• Retail Store Manager

  • Jun 2002 - Mar 2007