Customer Success Manager, Strategic

• Mar 2022 - Present

Enterprise Customer Success Manager

• Dec 2020 - Mar 2022

Account Manager

• Oct 2019 - Mar 2022

Non-Profit / Member Engagement & Growth Consultant

• Mar 2009 - Present

• Fundraising planning • Member engagement, development and growth • Strategic Planning • Staff Development • Investment Fund Management • Fundraising planning • Member engagement, development and growth • Strategic Planning • Staff Development • Investment Fund Management

Account Manager & Customer Success

• May 2018 - Mar 2022

•Sales across eCommerce platforms - taking new products to top ranked in less than two months •Manufacturing - Negotiating lowest prices + speedy delivery building strong, long-term relationships •Import and Export - Air and Ocean freight shipping, Customs Compliance and Clearance •Sales across eCommerce platforms - taking new products to top ranked in less than two months •Manufacturing - Negotiating lowest prices + speedy delivery building strong, long-term relationships •Import and Export - Air and Ocean freight shipping, Customs Compliance and Clearance

Director of Growth & Expansion

• May 2017 - May 2018

* Created Growth + Expansion Department {Data Analysis, created internal process and procedures, budgeting, business development {Defined Strengths, Weakness, Opportunities and Barriers to clearly define KPI's {Worked closely with all internal departments in order to successfully implement new department* STRATEGIC PLANNING - Created and successfully executed strategic growth plan {Inspired, developed and equipped target teams {Built lean, highly capable staff able to function quickly and efficiently {Partnerships both internal and external to operate as a startup within a larger organization * Pioneering to Scalable Model {Used limited resources - minimal budgets and personnel to accomplish high impact for organization Show less

General Manager - Location Director

• Sep 2011 - May 2017

*Operations {Recruited, Hired, Trained, Mentored, Performance Feedbacks, Developed staff - From 1 part-time employee to staff of 10 {Change Management - Created and implemented Process', Procedures and Programing {SaaS implementation - user engagement increase by 30%*Business Planning {Budget planning, cutting, managing - from a 25% deficit to 50% surplus {Strategic Planning - Growth, client engagement, problem solving - 500% growth {Created and implemented KPI's *Strategic Partnerships {Partnered with external companies to create highly profitable partnership {VIP Hosting - Experience Building Trust - Customer Satisfaction *Communication {Leading staff meetings, Team meetings, engagement with all staff in organization and weekly speak in from of large audiences. {Team building *Collaboration {Collaborate with many all departments translating company goals to specific location success {Creating communication pipeline - eradicating inefficiency - streamlined team performance Show less

Director Of Marketing And Community Relations

• Jan 2010 - Dec 2010

*Strategic Marketing Plan {Used multichannel - social, print, TV, billboard and community involvement {Worked directly with sales managers to create growth for sales teams - 100% growth increase *Community Relations - Connection {Developed with doctors, trainers, physical therapists and counselors - Health, fitness, nutrition and self confidence programs for kids and families struggling with Childhood obesity *Strategic Marketing Plan {Used multichannel - social, print, TV, billboard and community involvement {Worked directly with sales managers to create growth for sales teams - 100% growth increase *Community Relations - Connection {Developed with doctors, trainers, physical therapists and counselors - Health, fitness, nutrition and self confidence programs for kids and families struggling with Childhood obesity