Experience

Smooth-On, Inc.
• United States
• Chemical Manufacturing
• 1 - 100 Employee
• National Operations Manager

  • May 2023 - Present


Schwan's Company

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Zone Operations Manager, Adirondack Zone/East Division

  • Mar 2016 - Jul 2022

  ➤ Oversaw facility operations strategy and daily execution including establishing best-in-class processes for the zone such as distribution receiving, handling, and storing of all products to support an average 13% annual sales increase.➤ Led zone logistics and owned area P&L including truck/depot inventory management, loading, productivity, shrink control, and damage reductions as well as provided period and YTD updates on depot performance metrics.➤ Managed over 20 team members including leading interviewing, hiring, onboarding, training, staffing, and scheduling while maintaining operational efficiencies for inventory management and verification of incoming/outgoing shipments.➤ Developed warehouse talent strategy and material handler labor usage in zone ensuring labor targets were being met/exceeded as well as established staffing contingencies, approving OT, and the use of temporary labor.➤ Drove a zero-based budgeting strategy and cost improvements/reductions while managing local vendor networks and assisting in the preparation of budgets for operating expenses and capital expenses.➤ Ensured compliance with all company safety and fleet policies and procedures, supported company change initiatives, and led within a matrix structure including a significant dotted-line managerial responsibility for all material handlers.➤ Executed labor or expense controls based on sales and profit goals, analyzed inventory and reporting, conducted operational planning, managed associate performance, and participated in the company's mentoring program.➤ Communicated clear expectations and holding team members accountable to achieve all performance, safety, and behavior standards while acting as leader on duty and modeling the company's customer service standards. Show less

• Territory Sales Leader

  • Feb 2012 - Mar 2016

  ➤ Reached $4M a year in sales and achieved 101% of 2013 sales plan and 106% of 2012 sales plan with over 20% profit.➤ Collaborated with the Regional Sales Manager in coordinating sales activities at the customer account level and coordinated with the Zone Sales Manager to deliver business results for the market coverage area.➤ Developed operator business plans in conjunction with market plans, led and executed assigned customer events for distributors and operators, and leveraged local operator opportunities for products or promotions.➤ Planned and executed product presentations and demonstrations in commercial food service kitchen environment as well as attended sales meetings, training sessions, food shows, and industry events to network with prospective accounts.➤ Ensured accurate operator sales activity reports via centralized reporting system, Salesforce.com as well as drove compliance and increased sales of existing and new products through operator influence.➤ Followed sales process that included gathering information, uncovering needs, presenting features and benefits, and closing sale with a focus on 45 key operators while overseeing all customer interactions including account development.➤ Reviewed financial statements, sales, activities reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement to ensure profitability.➤ Provided customers with solutions by building customer and product knowledge and effectively asked questions to uncover customer needs or problems and move the customer to action by building a win-win consensus.➤ Ensured a team of 30 Customer Service Managers maintained a system of routes that provided for regular servicing at residential homes or places of business to sell a large variety of frozen food produces. Show less

• Regional Operations Manager, Northeast Region

  • Apr 2005 - Feb 2012

  ➤ Initially came onboard as a Location General manager in 2005, to being promoted to Regional Operations Manager in 2011. ➤ Ensured effective distribution of frozen food products within region containing multiple distribution sites including forecasting accuracy, inventory control, inspections, safety compliance, and material handling and warehouse efficiency.➤ Drove cost control activities including managing inventory shrink, reducing damage, and managing labor hours as well as worked with Fleet Services to allocate fleet assets throughout the region and made Capital Expenditure requests.➤ Provided guidance to the field for effective utilization of a fleet of delivery vehicles for adherence to Department of Transportation regulations, cost control of proper preventive maintenance/repair, and fleet utilization.➤ Ensured compliance with all applicable federal, state, and local laws and regulations and company policies.➤ Monitored growth of sales and profit, maintained data and documentation essential to the operation of assigned sales including implementation of cost control measures and maintenance of company assets.➤ Provided expertise for the effective utilization of real estate including depot preventive maintenance budgeting, operating expense budgeting, and initiating capital expenditure requests for expansions due to changes.➤ Appraised team member performance including rewarding and disciplining employees, processing terminations, addressing team member complaints, resolving problems, and mentoring team members to ensure guest satisfaction.➤ Collected, analyzed, updated, and reconciled payroll, timesheet, benefit, or employee data within the human resources information system for accuracy, appropriateness, and documentation while processing appropriate corrections. Show less

• Sales Supervisor / Customer Service Manager

  • 2000 - 2004

US Navy
• United States
• Armed Forces
• 700 & Above Employee
• Operations Specialist 2nd Class Petty Officer

  • Oct 1992 - Oct 1996