Experience

Coim USA Inc.

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Commercial Customer Service Representative

  • May 2021 - Present

  West Deptford, New Jersey, United States



Essentra

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jun 2018 - Mar 2021

  Moorestown, NJ • Handling numerous customer accounts in commercial and pharmaceutical printing. • Communicating with customers regarding their open purchase orders. • Processing new purchase orders and creating job jackets for production. • Working closely with Sales Representatives on customer pricing, complains, and projects. • Responsible for sending formal acknowledgements and/or quote letters within 72 hours or receipt. • Creation of customer specifications in Essentra’s MRP… Show more • Handling numerous customer accounts in commercial and pharmaceutical printing. • Communicating with customers regarding their open purchase orders. • Processing new purchase orders and creating job jackets for production. • Working closely with Sales Representatives on customer pricing, complains, and projects. • Responsible for sending formal acknowledgements and/or quote letters within 72 hours or receipt. • Creation of customer specifications in Essentra’s MRP system. • Knowledge in folding cartons, inserts, carton dies, and drawings. Show less



hibu

• Advertising Services
• 700 & Above Employee

• Investigations and Resolution

  • Apr 2015 - Jun 2018

  King of Prussia, Pennsylvania Handle incoming calls from Client and or Sales reps regarding issues with customer’s account via print, website, search and display or search engine optimization. Depending on product in question. Investigate claim to see where problem originated from, needing to review signed contract, copy sheets, proofs, other department notes, emails, invoices etc. Correspond with other departments and the customer throughout the process via email or phone until there is a resolution. Present… Show more Handle incoming calls from Client and or Sales reps regarding issues with customer’s account via print, website, search and display or search engine optimization. Depending on product in question. Investigate claim to see where problem originated from, needing to review signed contract, copy sheets, proofs, other department notes, emails, invoices etc. Correspond with other departments and the customer throughout the process via email or phone until there is a resolution. Present customer with offer, negotiation skills needed if applicable. Retain customers who request cancellation if possible. Apply credits, refunds and or future credits through Data Tracking Database system. Show less



Comcast Cable

• Customer Account Executive

  • Jul 2012 - Nov 2014

  Collected 90,000.00 monthly. Detailed explanations and understanding of customer’s monthly bill. Troubleshoot equipment on the account over the phone with customer. Process payments via credit card or check for customer Set appointments for installations, trouble calls or change of service. Sales of new products or up selling on customer’s current account. Handling customer complaints in a professional and courteous matter. Processed live payments, post dated payments and… Show more Collected 90,000.00 monthly. Detailed explanations and understanding of customer’s monthly bill. Troubleshoot equipment on the account over the phone with customer. Process payments via credit card or check for customer Set appointments for installations, trouble calls or change of service. Sales of new products or up selling on customer’s current account. Handling customer complaints in a professional and courteous matter. Processed live payments, post dated payments and placed customers in arrangements following the collections timeline. Show less



Evergreen Printing Co

• United States
• Printing Services

• Customer Service Representative

  • May 2010 - Jun 2011

  Bellmawr, NJ Oversaw the production process from point of sale until final delivery of customer’s product, analyzing customer requirements to determine completeness. Direct liaison between customer, sales and manufacturing. Reviewed customer specs for adherence to capabilities and provided efficient and economical production alternatives when necessary. Entered orders into production, and issued and revised instructions for manufacturing. Monitored jobs throughout production for quality and… Show more Oversaw the production process from point of sale until final delivery of customer’s product, analyzing customer requirements to determine completeness. Direct liaison between customer, sales and manufacturing. Reviewed customer specs for adherence to capabilities and provided efficient and economical production alternatives when necessary. Entered orders into production, and issued and revised instructions for manufacturing. Monitored jobs throughout production for quality and performance. Coordinated delivery of customer-supplied production materials. Maintained active communication with and provided job status updates to the customer and internal sales and manufacturing divisions. Facilitated resolution of production related problems, and performed routine service recovery Established and promoted excellent customer relations. Show less



AFL Web Printing

• Customer Service Representative

  • Apr 2005 - Apr 2010

  Voorhees, NJ Responsible for all phases involved in preparing a job for production. Attended daily production meetings. Communicated with customers to assess their needs and prepare jobs in a timely, efficient manner. Addressed customer concerns and worked with customers to create work orders per specifications. Quickly mastered new software (Technique). Created spreadsheets to maintain accuracy in finishing portion of jobs. Developed time management skills and the ability to accomplish… Show more Responsible for all phases involved in preparing a job for production. Attended daily production meetings. Communicated with customers to assess their needs and prepare jobs in a timely, efficient manner. Addressed customer concerns and worked with customers to create work orders per specifications. Quickly mastered new software (Technique). Created spreadsheets to maintain accuracy in finishing portion of jobs. Developed time management skills and the ability to accomplish tasks in a deadline driven atmosphere. Show less


Brink’s
• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Driver

  • Jun 2004 - Apr 2005

Burger King Corporation
• 1 - 100 Employee
• Manager

  • Aug 2003 - May 2004

Monarch Recovery Management, Inc.
• United States
• Financial Services
• 1 - 100 Employee
• Collections Representative

  • Mar 2000 - Jan 2003