Experience

Pinnacle

• United Kingdom
• Software Development
• 100 - 200 Employee

• Technical Account Manager

  • Jan 2021 - Present

• Technical Consultant

  • Jun 2016 - Oct 2021



Sys-Care

• Operations Manager

  • Jun 2006 - Jun 2016

  I help to ensure the continued success of the business with involvement across key areas including: Commercial, Technical, Projects and Customer service.As a Sage and Microsoft accredited professional, I am directly involved in the solutions provided by Sys-Care on a technical and operational level. I take part in, and manage, ERP Consultancy, Implementations and Upgrade Projects as well as I.T infrastructure implementations and upgrades.I carry out Business Analysis and Design and map software solutions to individual customer requirements. This often involves working with the software vendors directly or third party add-on providers and contractors.I have a keen interest in the products that we offer and I take part in product evaluation and selection.I manage relations with our ERP software vendors, third party providers and contractors.My commercial activities include:-New Business Sales and Business DevelopmentStrategic Planning of Marketing ActivitiesUsing Social Media to promote Sys-Care and our Products and Services



PROSYS Business Solutions

• Support Manager

  • Jun 1991 - Jun 2006

  Managing an ERP Systems and I.T support team.Accounting directly to the customer services director and rest of the board.Maintaining a strategy to ensure the support team were providing a high quality service level to the customer.Ensuring the support team had sufficient resource and knowledge to manage the customer base and the products being supported.Making the best use of technology and people to ensure a high standard of service delivery.Ensuring SLA's and target response and fix times were met.Liaising with third party suppliers making sure the required level of service was being provided.Liaising with internal teams on any software, technical and customer site issues.Identifying customer training needs and sharing of any other relevant customer information.Recruitment and supervision of support apprentices/trainees.