Jason Le Roux
Business Analyst at ITR Technology (ManageEngine South Africa)- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Data Analytics: Graph Analytics
LinkedInJan, 2023- Nov, 2024 -
MECPA - Servicedesk Plus
ManageEngineNov, 2022- Nov, 2024 -
MECPA - Servicedesk Plus Cloud
ManageEngineNov, 2022- Nov, 2024
Experience
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ITR Technology (ManageEngine South Africa)
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South Africa
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Software Development
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1 - 100 Employee
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Business Analyst
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Apr 2021 - Present
Requirements Gathering: Collaborated with cross-functional stakeholders to elicit and prioritize business requirements, conducting in-depth interviews and workshops for project clarity. Data Analysis: Applied diverse tools and techniques to dissect complex data, identifying trends, and presenting actionable insights to influence strategic decisions. Process Improvement: Streamlined workflows, improving overall efficiency by identifying and proposing process enhancements. Business Modelling: Developed and maintained detailed process and data models for clear insights into our business ecosystem. BI Reporting: Proficient in Business Intelligence tools for designing interactive dashboards and real-time reporting, enhancing decision-making. Cross-functional Collaboration: Facilitated effective communication and alignment between technical and non-technical teams, contributing to project success. Change Management: Actively managed change, including user training and documentation creation, ensuring smooth transitions during system upgrades. Continuous Improvement: Maintained a proactive approach, staying updated on industry trends and introducing process optimizations. Project Management: Led concurrent projects, managing timelines, resources, and risks, consistently delivering on time and within budget. CRM Management: Oversaw system configurations, user permissions, and data integrity. Customized workflows, reports, and dashboards. Conducted training and provided ongoing support for efficiency. Manage CRM integration, enhancing the customer experience. Stay updated with CRM software updates and optimized system performance. Show less
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BSI-Auto
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South Africa
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Motor Vehicle Manufacturing
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1 - 100 Employee
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User Experience Designer/ Training Consultant
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Oct 2019 - Apr 2021
Offer workflow-based learning to new and current customers, with an emphasis on business results and best practices. Facilitation and development of training programmes. Evaluating current education and training systems, and recommending ways to strengthen or replace existing systems. Deploying measurement and feedback tools to monitor and evaluate curriculum effectiveness, track results and ensure alignment to business goals. Understanding the processes in systems to improve the system. Designing test scenarios for the usability of the software, running tests, and preparing reports to the development team on effectiveness and defects. User criteria selection and assessment, in coordination with managers and development team. Illustrate storyboard concept concepts, operation flows, and sitemaps. Designing components of graphical user interfaces, such as menus, tabs and widgets. Designing user input-based improvements to the current framework and developing new UI components. Show less
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Eazybranch (Pty) Ltd
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South Africa
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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IT Intern
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Jan 2018 - Aug 2019
Review business processes to gain a better understanding of existing practices, find changes, develop strategies. To lead to the efficient execution of the programs to achieve the business result. Helping business units incorporate development solutions cost-effectively by defining project or system requirements, and clearly communicating them to stakeholders. Develop and maintain computer systems and databases; this involves correcting coding errors. Mining data from primary and secondary sources, and then reorganizing said data in a readable format. Mathematical tools are used to classify data sets. Define the project, create its detailed work plan and manage the budget. Foster engagement and productivity, remove barriers and motivate team members. Align projects to business goals, manage stakeholders and effectively communicate project status, milestones and unexpected challenges. Managing customer relations by being a corporate-customer liaison. Monitoring customer satisfaction and identifying ways for the company to serve customers better. Show less
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Monash South Africa
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South Africa
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Higher Education
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100 - 200 Employee
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Student Assistant
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Nov 2014 - Jul 2015
Admissions DepartmentJob Included; Phone Support for domestic and global customers. Review and assess applications. Troubleshoot application problems. Dealing with customer problems and enquiries. Dealing with emails. Dealing with online applications. Error corrections. Database operations.
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Open Day Adviser
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Aug 2014 - Oct 2014
Marketing DepartmentJob Included; Adviser to potential clients. Give campus tours. Provide information to potential students about the university.
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WaterWell
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South Africa
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Production worker
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Nov 2013 - Feb 2014
Production department Job Included; Packaging of pool chemicals Production department Job Included; Packaging of pool chemicals
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Education
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2018 - 2019
University of South Africa/Universiteit van Suid-Afrika
BSC HONOURS IN COMPUTING, Computer Science -
2014 - 2016
Monash University
Bachelor of Computer and Information Sciences, Information Technology -
2013 - 2014
Monash South Africa
Foundation degree, Information Technology -
2008 - 2012
Midstream College
High School Education, IEB
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