Chief Information Officer

• Apr 2021 - Present

Director of IT

• Oct 2015 - Apr 2021

Responsible for all aspects of IT security, compliance and risk management ensuring the integrity, confidentiality and availability of information, networks and systems. Provide oversight, leadership and direction for all IT Security initiatives including IT SOX, HIPAA, and PCI DSS compliance, along with other compliance regulations. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals for all OOH sites Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. Researches all hardware/software acquisitions so the appropriate purchases are made at the best price with an eye towards future growth at Oak Orchard. Work with staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Manages the Help Desk so all tickets are completed correctly and efficiently. Schedules, assigns and coordinates work of designated employees; monitors completion of assigned tasks. Manage IT staff, including hiring, training, evaluation, guidance, and discipline Select, manage, and control IT providers, manage outsourced services. Show less

Unified Communications Engineer

• Jan 2012 - Oct 2015

Involved with Designing and Implementing a Day Two Monitoring/Support product for Microsoft Unified Communications. Ongoing responsibilities include maintaining and troubleshooting Microsoft Lync/Skype for Business, Windows 2003/2008 Active Directory, Microsoft Exchange Server 2003/2007/2010, Windows Server 2008/2012R2 and server/storage virtualization deployments. Create technical documentations consisting of procedures and training for internal and external customers. Implement new services and features on Microsoft Lync and Microsoft Exchange to existing customers. Show less

Digital Systems Administrator

• Sep 2009 - Jan 2012

Perform daily maintenance on Digital Services Network Servers including DNCS, SDV, VOD, BMS and MDN/ODN.Upgrade and Test all software related to the Digital Services Network equipment, DNCS, MDN/ODN, QAM’s, Mods/DeMods, and settops.Primary Support for 3rd party applications including Caller ID on TV, Start Over, Lookback, Remote DVR.Primary support for the Division relating to settop issues that require further testing or investigating.Perform Channel additions/deletions/changes MDN/ODN.Provide 24.7 on call Support for All Digital Services and VOD. Show less

Digital Services Manager

• Apr 2008 - Sep 2009

Responsible for managing and directing the daily operations of the digital and On-Demand Servers and Services.Supervises, promotes, schedules, trains, evaluates, and disciplines Digital Services Administrators and Engineers in accordance with company policies and procedures.Works in conjunction with Call Center, Field Operations, Central Operations, Line Maintenance, Marketing and Public Affairs staff to ensure timely communication of any technical situations that affect digital or On-Demand services.Manage the deployment of new technologies associated with digital or On-Demand services.Manage the automation of processes related to the operation of the back off systems.Develop and maintain the monitoring capabilities of responsible systems. Show less

Digital Services Network Administrator

• Jun 2004 - Apr 2008

Perform daily maintenance on Digital Services Network Servers including DNCS, AppServer, Compass, DR, and MDN/ODN.Upgrade and Test all software related to the Digital Services Network equipment, DNCS, AppServer, compass MDN/ODN, QAM’s, Mods/DeMods, and settops.Primary Support for 3rd party applications including Caller ID on TV, Compass, Start Over, and Navic.Primary support for the Division relating to settop issues that require further testing or investigating.Perform Channel additions/deletions/changes on SARA and MDN/ODN.Provide 24.7 on call Support for All Digital Services and VOD. Show less

Level 3 Technician

• 2001 - 2004

Provide onsite along with Tier3 phone support for Residential and Commercial Internet services. Configure hardware and operating systems to be able to gain access to the Internet, email and other Internet related connections. Configure and troubleshoot Cisco uBR924s and Cisco CVA120s connectivity issues. Provide 24 hour on call support for network engineers, involving researching possible network outages using web-based network monitoring tools. Provide onsite along with Tier3 phone support for Residential and Commercial Internet services. Configure hardware and operating systems to be able to gain access to the Internet, email and other Internet related connections. Configure and troubleshoot Cisco uBR924s and Cisco CVA120s connectivity issues. Provide 24 hour on call support for network engineers, involving researching possible network outages using web-based network monitoring tools.

System Specialist

• Mar 2000 - Oct 2001

Involved in the launch of the Road Runner Internet service, creating and implementing procedures and guidelines for customer service, technical support, upgrades and outages. Responsible for the divisional training and education of all Internet related topics, equipment, and new technologies. Management of level 3 technicians, including overseeing scheduling, evaluations, training and delegation of daily workload. Responsible for researching and responding to daily support email. Intermediate for the notification of abuse, by law enforcement, including researching the alleged abuse and advising or implementing the proper actions Show less