Experience

Copier Fax Business Technologies, Inc.

• Director of I.T.

  • Aug 2021 - Present

• Lead I.T. Documentelligence Specialist

  • Jul 2014 - Aug 2021



Central Business Systems / Lineage

• IT Support Technician

  • Aug 2004 - Jul 2014

  •Provide customer support with printing, scanning and faxing on Multifunction Printers. •Troubleshoot software, hardware and networking issues on Multifunction Printers. •Maintain and manage all computers and servers. •Troubleshoot and repair PC hardware and software problems as they arise. •Document all procedures for the ticketing system. •Responsible for local and network printing setup and support. •Responsible for network scanning setup which includes: scan to e-mail, scan to SMB, scan to FTP and/or scan to mobile device/tablet. •Provide customer support remotely using TeamViewer. •Achieved high level of customer satisfaction through patient, methodical approach to problem resolution. •Ability to research issues with limited information. Technical Skills: Network Technologies: SNMP, SMTP, POP3, IMAP, TCP, UDP, SMB, FTP Enterprise Technologies: Windows 2000/XP/Vista7/8, Windows Server 2003/2008 R2, Microsoft Office Suite, Desktop & Networked Copiers, Printers, Scanners, MAC, Mdaemon Connectivity & Hardware: LAN/WAN, TCP/IP, DHCP, DNS, Fast Ethernet, Active Directory, Routers, Switches, Wireless Show less