Experience

Websdepot Technology Partners Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Oct 2009 - Present

  Responsible for Websdepot's service delivery encompassing; data centre services, hosted applications, helpdesk services, consulting services, network and telecom, and project management. Responsible for Websdepot's service delivery encompassing; data centre services, hosted applications, helpdesk services, consulting services, network and telecom, and project management.



Websdepot Technology Partners

• Consultant - Infrastructure Design

  • Oct 2007 - Sep 2009

  Worked towards designing Websdepot's data centre infrastructure, taking the company from 1 to 3 data centre locations in North America.

• Systems Engineer / Project Manager

  • Sep 2005 - Sep 2007

  Managed implementations and migrations of customer networks, servers and PC's. Designed IT solutions to meet the wide variety of our customer's business requirements. Acted as a technical escalation for helpdesk tickets.



Computer Talk Technology

• Telecom Engineer / Project Owner

  • Sep 2007 - Sep 2009

  Responsible for the design and provisioning of Computer Talk's internal telecom infrastructure, which provides mission critical 24x7 hosted IVR and ACD services. Lead teams to implement customer solutions under the role of Project Owner. Provided pre and post sales support in a technical capacity. Responsible for the design and provisioning of Computer Talk's internal telecom infrastructure, which provides mission critical 24x7 hosted IVR and ACD services. Lead teams to implement customer solutions under the role of Project Owner. Provided pre and post sales support in a technical capacity.



Computer Talk Technology

• Systems Deployment Engineer

  • Jan 2002 - Sep 2005

  Working in the systems deployment department, provided pre and post sales support for Computer Talk's customer deployments. Designed, implemented and supported contact centres in a variety of industries and sectors, from Fortune 100 companies to government ministries. Working in the systems deployment department, provided pre and post sales support for Computer Talk's customer deployments. Designed, implemented and supported contact centres in a variety of industries and sectors, from Fortune 100 companies to government ministries.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Migration Specialist

  • Sep 2002 - Dec 2002

  Part of a project team responsible for converting CIBC's branch location clients and servers, from IBM's OS/2 operating systems and Token Ring networks, to a Microsoft Windows infrastructure running over Ethernet. Part of a project team responsible for converting CIBC's branch location clients and servers, from IBM's OS/2 operating systems and Token Ring networks, to a Microsoft Windows infrastructure running over Ethernet.