Experience

Cornerstone

• United States
• Construction
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2018 - Present

  Greenville, WI Cornerstone Detention NE Regional Office dba Com-Tec Service Manager for Com-Tec and North East region of US for Cornerstone Detention Products



Com-Tec Security

• Design Services
• 1 - 100 Employee

• Service Manager

  • May 2004 - Jul 2018

  Greenville, WI Manage all day-day items related to the Service Department, schedule technicians, technical support for customers, process parts orders, estimate and write project proposals, monitor monthly budgets/reports for corporate office, manage all Company Service Contracts. Coordinate projects with other departments including: Production, Shipping, Engineering, and Sales Also Manage IT duties for the company at this location, including server maintenance, system backups, Domain… Show more Manage all day-day items related to the Service Department, schedule technicians, technical support for customers, process parts orders, estimate and write project proposals, monitor monthly budgets/reports for corporate office, manage all Company Service Contracts. Coordinate projects with other departments including: Production, Shipping, Engineering, and Sales Also Manage IT duties for the company at this location, including server maintenance, system backups, Domain management, desktop support, Company Phone system/ Provider Service, Company Internet Connections/ Provider Service Show less



Com-Tec Inc

• Service Representative

  • Jan 2001 - May 2004

  Appleton, WI Started as Service rep, doing tech support calls and assisting Service Manager. Worked my way up to Service Coordinator, scheduling technicians and doing price quotes for customers.

• Field Technician

  • Nov 1998 - Jan 2001

  Appleton, WI Installed, Tested, repaired Prison and Jail security control systems.



Pierce Manufacturing

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Electrical Engineer

  • Aug 1997 - Nov 1998

  Appleton, WI Designed the electrical systems for the fire trucks, including monitoring system loads/draws, low voltage and high voltage systems, mechanical and electrical controls.

• Electrician

  • Jun 1995 - Aug 1997

  Appleton, WI Line electrician wiring Fire truck electrical systems, low voltage, high voltage, and electronic controls. Performed custom changes for customers on trucks before they left the facility.