Experience

Green Lake County, WI

• United States
• Government Administration
• 1 - 100 Employee

• Information Technology Specialist

  • May 2018 - Present

  Responsible for maintaining and improving IT resources and their usage by County personnel. Responsible for maintaining and improving IT resources and their usage by County personnel.



AIA Corporation

• United States
• Advertising Services
• 1 - 100 Employee

• IT Support Technician

  • Jun 2012 - May 2018

  Internal & External Technology Support Provide support services to AIA’s Franchise Owners and Sales Affiliates Provide maintenance of the computer desktop environment by analyzing requirements and resolving problems. Monitors and responds quickly and effectively to requests received through IT Support Desk Report feedback and potential product requests Develop and maintain technical documentation and manuals Test upgrades of proprietary software system prior to general roll-out. Report and address issues User & Computer Setup Maintain inventory of assets Perform workstation hardware and software upgrades as required Phone System support (Avaya) Google G-Suite for Business Show less



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Technical Support - Tier 2

  • Apr 2010 - Jun 2012

  Assist customers with technical mail machine issues Troubleshoot and resolve connectivity issues in a timely manner Maintain documentation to common issues Connect+ Network Team support for new mail equipment Assist customers with technical mail machine issues Troubleshoot and resolve connectivity issues in a timely manner Maintain documentation to common issues Connect+ Network Team support for new mail equipment