Customer Insights Analyst

• Apr 2020 - Present

Insight Executive

• Oct 2017 - Apr 2020

Customer Advisor

• Oct 2015 - Oct 2017

Assistant Manager

• Sep 2013 - Sep 2015

Handling cash and closing the daily takings. Key holder, responsible for securing the premises at the end of the shift. Managing stock on site including ordering, rotating, placing and advertising. Using digital and social media advertising methods to promote products, events and offers at the pub. Organising and managing events and functions. Responsible for any complaints on site and making sure the customers are completely satisfied and enthusiastic to return. Handling cash and closing the daily takings. Key holder, responsible for securing the premises at the end of the shift. Managing stock on site including ordering, rotating, placing and advertising. Using digital and social media advertising methods to promote products, events and offers at the pub. Organising and managing events and functions. Responsible for any complaints on site and making sure the customers are completely satisfied and enthusiastic to return.

Team Leader

• Oct 2010 - Sep 2013

I consistently provided a high level of customer services and effectively addressed customer queries and complaints relating to the service. As a Team Leader I have supervised and co-ordinated up to seven members of staff per section. I regularly used initiative to help other members of staff by assisting with food preparation in the kitchen. I consistently provided a high level of customer services and effectively addressed customer queries and complaints relating to the service. As a Team Leader I have supervised and co-ordinated up to seven members of staff per section. I regularly used initiative to help other members of staff by assisting with food preparation in the kitchen.

Counter Manager

• Oct 2006 - Jan 2008

Working to provide a high quality service which involved knowledge on a wide range of products and procedures. Handling both domestic and foreign currency daily. Provided managerial cover in the absence of the manager and taking responsibility for cash control and daily orders within the bank. Building and utilising customer databases to identify and contact customers to offer suitable products. Working to provide a high quality service which involved knowledge on a wide range of products and procedures. Handling both domestic and foreign currency daily. Provided managerial cover in the absence of the manager and taking responsibility for cash control and daily orders within the bank. Building and utilising customer databases to identify and contact customers to offer suitable products.