Jason Johnson
Support Engineer at Onshore Outsourcing- Claim this Profile
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Bio
Credentials
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macOS Catalina Essential Training
LinkedInAug, 2021- Nov, 2024
Experience
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Onshore Outsourcing
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Support Engineer
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Jul 2021 - Present
• Configured INTUNE and rolled out self enrollment of 1200 users for several clients of OnShore Outsourcing • Managed the IT assets with ABM • Created and updated documentation Intune rollouts • Monitored and managed the IT ticket queue to ensure SLAs are achieved • Manged IT platforms such as SCOM/OMS/INTUNE, Exchange/O365, Azure • Configured INTUNE and rolled out self enrollment of 1200 users for several clients of OnShore Outsourcing • Managed the IT assets with ABM • Created and updated documentation Intune rollouts • Monitored and managed the IT ticket queue to ensure SLAs are achieved • Manged IT platforms such as SCOM/OMS/INTUNE, Exchange/O365, Azure
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MobileIron
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United States
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Software Development
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100 - 200 Employee
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Senior System Engineer
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Aug 2020 - Aug 2021
• Provided end user support for MiMi applications and systems like MS Office, VPN, IP Phones (Cisco), Mobile Phones and video conferencing systems• Work with IT support tools including but not limited to: Active Directory, Azure, antivirus, IAM, imaging (SCCM and MDT), MobileIron, disk encryption, spam management (Proofpoint), Power BI(AWS)• Ensured new and terminated employees IT requirements were managed correctly• Managed the IT assets with Service Now though the entire lifecycle from acquisition to disposal• Created and updated documentation using wiki (Confluence)• Monitored and managed the IT ticket queue to ensure SLAs are achieved• Manged IT platforms such as SCOM/OMS/INTUNE, Exchange/O365, Azure Show less
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Senior System Engineer
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Aug 2020 - Aug 2021
• Provided end user support for MiMi applications and systems like MS Office, VPN, IP Phones (Cisco), Mobile Phones and video conferencing systems• Work with IT support tools including but not limited to: Active Directory, Azure, antivirus, IAM, imaging (SCCM and MDT), MobileIron, disk encryption, spam management (Proofpoint), Power BI(AWS)• Ensured new and terminated employees IT requirements were managed correctly• Managed the IT assets with Service Now though the entire lifecycle from acquisition to disposal• Created and updated documentation using wiki (Confluence)• Monitored and managed the IT ticket queue to ensure SLAs are achieved• Manged IT platforms such as SCOM/OMS/INTUNE, Exchange/O365, Azure Show less
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TBA BV
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Delft, South Holland, Netherlands
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Senior System Network Administrator
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Apr 2019 - Apr 2020
• Install, support, maintain and troubleshoot Windows and virtual based servers, Windows desktops, Active Directory, Domain Schema, and Operations roles, Group Policy, Storage Systems, Local Area Networks, Wide Area Networks, Firewalls, Backups, and other Systems, including, but not limited to, printers, copiers, phone system, smartphones, and other IT-related equipment while ensuring all clients antivirus are installed, patched and up-to-date on all workstations and make sure that the network environment is virus-free at all times. • Proactively maintain and test data backup and work on the organization and management of backup media and/or data protection server(s) while detecting and troubleshooting SQL Server related CPU, memory, I/O, disk space and other resource contention. • Professionally manages the administration of databases in SQL Server environment and performance tuning and query optimization using Performance Monitor, SQL Profiler, and other related monitoring and troubleshooting tools. • Diligently assist in efforts to develop, design, optimize, and document network topology and architecture to support systems reliability, security, scalability, management, data integrity, and performance, including providing critical support in areas of network engineering configuration and deployment assistance. • Provide escalation support for technical production (infrastructure) issues and follow through to satisfactory resolution, ensuring the development and use of an effective preventive maintenance program suitable to meet the operation objective of "99.99% availability." Show less
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211 San Diego
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Senior System Engineer
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Mar 2016 - Nov 2019
• Professionally maintained the network's integrity, including implementing new systems, troubleshooting, and repairing network issues, as well as developing, applying, and enforcing best practices and policies for the use of the organization's network resources. Assisted in the design of a brand new multi-server environment, including AD setup, Exchange, DNS, and DHCP, ahead of our move to a new location. • Professionally migrated users from Lync 2010 to Skype for Business 2015, while designing and managing Skype for Business and creating Federation access. • Consistently maintained network security and provided Level-2 and Level-3 support and troubleshooting, familiar with currently implemented and new technology, including new versions of software/firmware, implementation of upgrades, and changes to procedures. • Collaborated with other teams to develop internal strategies involving the use of technology to improve the efficiency of operations. • Acted as a resource on large-scale projects to ensure cost-effective and efficient operations while staying within time and financial budgets. Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Active Directory Architect
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Oct 2013 - Mar 2016
• Performed duties as the Active Directory Engineer and provided daily support in maintaining Active Directory and Exchange using custom tools to automate efforts. Led Group Policy updates to lessen the impact of problematic issues reported by Honeywell production services and program enhancements. • Strategized and provided creative solutions and guidance for complex problems while designing forest and tree structure, renaming the domains, re-assignments of FSMO Roles, and modification of active directory schema. • Professionally designed a Group Policy structure, administrative structure, and network access infrastructure that supports Active Directory while consistently meets the Design needs of the organization. • Mentored and led project for the European domain collapse in Active Directory that involved managing teams in migrating AD with security groups, GPOs, desktops, application servers with ACL permissions, and network appliances utilizing Quest Migration tools. • Professionally implemented and documented complex environments, including Office 365 (Enterprise E1) supporting Azure AD Premium, Azure Cloud Integration, and other related technologies. Show less
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LPL Financial
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United States
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Financial Services
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700 & Above Employee
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Senior System Administrator
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May 2006 - Apr 2013
• Performed full-scope server administration, upgrades and service pack application, performance tuning, and infrastructure enhancement. Hardening of Windows security. Also, provided Group Policy updates to lessen the impact of problematic issues reported by BTS production services and program enhancements. • Ensured all support, monitoring and testing activities were completed to a high standard and resolved hardware and software issues concerning LAN and WAN • Played a key role in the following Administered Multi-Domain (x5) / Global Active Directory Infrastructure. Administered Exchange 2010 Enterprise Environment (10+ Exchange Servers) Supported 30,000+ Microsoft Active Directory and Exchange users. Administered VMware Infrastructure (6 ESX Hosts, 3,000+ Virtual Servers) Administered Citrix XenApp 5 Infrastructure (10+ Farms, 100+ App Silos, 300 Servers) Administered SharePoint Server user access and permissions. Show less
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Education
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2013 - 2017
Harvard University
Business Administration and Management, General
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