Sales Manager - Meetings & Events

• Oct 2018 - Present

Meetings & Events Executive

• Nov 2015 - Sep 2018

• Engaging with guests • Site Inspections • Negotiations • Preparing Contracts • Coordination with other departments • Meeting the team budget • Generate more business prospects by attending networking dinners, proactive Sales Calls and Tele calling previous guests to maintain relationships

Sales Coordinator - Pre-Opening Team

• Jan 2014 - Nov 2015

• Updating the Business Plan of the hotel. • Keeping and updating the Business Tracker • Taking Minutes of Meeting • Preparing formal contracts for Group Stays + Shop Lease arrangements • Assisting in preparing SOPs and reports for hotel opening. • Maintaining and update the master database. • Tele-call + doing mailers to Corporate and Event Management companies, informing them about the hotel opening and enquiring about their business in the city. • Assisting Director of… Show more • Updating the Business Plan of the hotel. • Keeping and updating the Business Tracker • Taking Minutes of Meeting • Preparing formal contracts for Group Stays + Shop Lease arrangements • Assisting in preparing SOPs and reports for hotel opening. • Maintaining and update the master database. • Tele-call + doing mailers to Corporate and Event Management companies, informing them about the hotel opening and enquiring about their business in the city. • Assisting Director of Sales & Marketing in all routine official work. • General Administration

Brief Exposure To Revenue Management

• Oct 2013 - Nov 2013

• Using Revenue Management Tools – Optims Automated RMS • Making revenue flash report (Through Optims)– Forecast (3 Months), Tracking daily room pickup (Segment wise), comparative analysis with past year • Tracking cancelled bookings daily and authorizing charging retention • Luxury Report (Monthly) – Tracking room pickup (Segment wise, Sub-Segment wise, Nationality etc) • Revenue Presentation (Weekly) – Tracking Business on Books, city competition scenarios, making graphs… Show more • Using Revenue Management Tools – Optims Automated RMS • Making revenue flash report (Through Optims)– Forecast (3 Months), Tracking daily room pickup (Segment wise), comparative analysis with past year • Tracking cancelled bookings daily and authorizing charging retention • Luxury Report (Monthly) – Tracking room pickup (Segment wise, Sub-Segment wise, Nationality etc) • Revenue Presentation (Weekly) – Tracking Business on Books, city competition scenarios, making graphs, highlighting growth in %. (This report is used in the weekly revenue meeting attended by General Manager, Revenue Manager, Sales Heads and Reservation Manager)

Executive- Room Reservations

• Dec 2009 - Sep 2013

• Promote the Hotel by Upselling and Suggestive Selling Techniques • Maintain a high level of product and service knowledge • Maintain various reports used for Reservation + Revenue Management purpose • Maintain Inter-Departmental Coordination for guest needs • Maintain knowledge of special rates/ offers/ promotions • Monitor occupancy levels for sold out + future dates • Prepare retention sheet if deficiency found in Contracted Vs Actual materialization of groups •… Show more • Promote the Hotel by Upselling and Suggestive Selling Techniques • Maintain a high level of product and service knowledge • Maintain various reports used for Reservation + Revenue Management purpose • Maintain Inter-Departmental Coordination for guest needs • Maintain knowledge of special rates/ offers/ promotions • Monitor occupancy levels for sold out + future dates • Prepare retention sheet if deficiency found in Contracted Vs Actual materialization of groups • Working closely with Revenue Department, on the latest promotional offers and selling them.

Guest Service Officer

• Sep 2007 - Nov 2009

• Keep a track of VIP /Celebrity Stays • Take down Minutes of the morning departmental meeting • Updating the Hotel Power-point Presentation • To make Monthly Business Scorecard Report • To make Daily Market Segment Report • To check if the complaints for individual Departments has been updated in CFS. • To keep a track on Site Inspection