Clinical Program Manager I

• Feb 2021 - Present

Mental Health Counselor II

• Mar 2013 - Feb 2021

Mental health intake, assessment, counseling, and case management services for adults.

Psychiatric Caseworker II

• Jun 2012 - Mar 2013

Provide Wraparound intensive case management services to youth. Provide Wraparound intensive case management services to youth.

Therapist

• Jul 2008 - Jul 2011

Provide individual and group psychotherapy, case management services, individual rehabilitation, supportive counseling, and treatment planning. Provide individual and group psychotherapy, case management services, individual rehabilitation, supportive counseling, and treatment planning.

Administrative Assistant

• Nov 2002 - Jul 2005

Provide administrative support for 29 engineers. Prepare, format, distribute, fax, file, catalog, and archive project-related correspondence, reports, photographs, drawings, maps, CD-ROMS, DVD-ROMS. Maintain department filing systems (electronic and hard-copy). Schedule meetings & catering; make travel arrangements; prepare purchase orders. Provide assistance and back-up support to other administrative assistants. Supervise, train, evaluate filing clerk. Provide administrative support for 29 engineers. Prepare, format, distribute, fax, file, catalog, and archive project-related correspondence, reports, photographs, drawings, maps, CD-ROMS, DVD-ROMS. Maintain department filing systems (electronic and hard-copy). Schedule meetings & catering; make travel arrangements; prepare purchase orders. Provide assistance and back-up support to other administrative assistants. Supervise, train, evaluate filing clerk.

Document Coordinator

• Aug 2002 - Nov 2002

Duplicate, distribute, file, archive documents as required; miscellaneous tasks as assigned. Duplicate, distribute, file, archive documents as required; miscellaneous tasks as assigned.

Production Expeditor

• Oct 1998 - Jul 2002

Staged and managed workflow to and from inserting equipment. Verified completed job compliance with U S Postal requirements prior to staging work for Mail Center. Resolved production problems and quality issues; researched errors for corrective action. Created, revised, and maintained tracking reports and logs to provide audit trails, and for scheduling work for the following shift, using MS Word and MS Excel. Audited ISO 9000:2000 compliance as part of the internal audit team. Revised and updated ISO Standard Operating Procedures for my department using Lotus Notes. Revised production forms and checklists to be more user-friendly, using MS Word and MS Excel; trained coworkers on revised processes and updated forms and documents. Suggested improvements to enhance and streamline existing processes and procedures. Show less

Receptionist

• Jun 1998 - Aug 1998

Receptionist, miscellaneous tasks as assigned. Receptionist, miscellaneous tasks as assigned.

Cheese Handler

• Jun 1998 - Jun 1998

Operate cheese packaging equipment. Operate cheese packaging equipment.

Dry-Film Printer

• May 1997 - Jun 1998

Duties: Image circuit patterns on to circuit panels. Duties: Image circuit patterns on to circuit panels.

Senior Telephone Associate

• Jul 1994 - May 1997

Responded to incoming customer service calls with 96% accuracy and timeliness. Educated customers about available products and services, payment procedures, credit terms, and fees. Negotiated interest rates and fees with customers according to company parameters. Computed finance charges, calling cards rates and discounts; processed changes and adjustments to customer accounts. Mollified angry and frustrated customers transferred to the “take over” team according to company call escalation procedures. Show less

Desk Clerk

• May 1989 - Jun 1994

Made, changed, and canceled reservations; checked guests in and out of hotel; mailed applications, guides, and confirmation letters; performed nightly account auditing and prepared nightly statistical reports; fulfilled guest amenity requests; receptionist/operated switchboard. Resolved persistent network printing problems by adjusting unix parameters. Rewrote and redesigned office forms and reference manuals to provide simple instructions and a uniform look. Trained new clerks in their primary job functions, hotel policies, and procedures. Show less

Full-Time Missionary

• Oct 1985 - Oct 1987

Full-time proselyting missionary. Full-time proselyting missionary.

Delivery

• May 1984 - Oct 1984

Flower delivery, miscellaneous tasks as assigned. Flower delivery, miscellaneous tasks as assigned.