Experience

Freshtix

• United States
• Events Services
• 1 - 100 Employee

• Client Services Manager

  • Feb 2011 - Present

  Managing the day-to-day operations of TA Ticket Printing, a division of Ticket Alternative. Specific duties include: providing outstanding customer service to a worldwide client base, customer acquisition and retention, technical writing for web copy and and training materials, monitoring the printing and shipping of millions of tickets and wristbands each year, designing and ordering new stock, working directly with event promoters around the world. Managing the day-to-day operations of TA Ticket Printing, a division of Ticket Alternative. Specific duties include: providing outstanding customer service to a worldwide client base, customer acquisition and retention, technical writing for web copy and and training materials, monitoring the printing and shipping of millions of tickets and wristbands each year, designing and ordering new stock, working directly with event promoters around the world.



Song BMG

• Marketing Coordinator

  • Sep 2003 - Feb 2008

  • Instituted a new in-house production schedule plan for the East Coast region• Managed production schedules and promotional campaigns• Coordinated and distributed East Coast marketing materials• Established an organizational system and archive for marketing materials• Increased efficiency and productivity in the marketing department• Operated and maintained large format printers and laminators• Assisted graphic artist with custom art design• Interviewed, hired, and supervised interns