Experience

discoverIE Group plc

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Design & Manufacturing Business Analyst

  • Jul 2020 - Present

  A continuation of my previous role but focussing more on the business analysis/change management side of the selection and implementation of ERP solutions across our Group companies.Project 1 - full implementation lifecycle of the OrderWise ERP solution in our manufacturing and distribution business in Harlow, Essex.Project 2 - full implementation lifecycle of the Epicor ERP solution in our manufacturing and distribution businesses in Towcester, Heidelberg (Germany), Horsham, Cheltenham and Bury St. Edmunds.Project 3 - analysis and selection (to RFP stage) for our manufacturing business in Denmark and Thailand (project on hold due to change of Leadership). Project 4 - analysis and selection (to RFP stage) for our manufacturing business in Poland, leading to an expansion of the selected system into Germany, Denmark, Sweden, Finland, UK and Netherlands (project on hold due to Covid). Project will re-commence in 2023.Project 5 - full implementation lifecycle of the Epicor ERP solution into our manufacturing business in Hook, Hampshire. Successful go-live achieved in April 2022.Project 6 - full implementation of an Epicor replacement of the JD Edwards financials solution for our Group Head Office in Guildford. Go-live scheduled for February 2023.Project 7 - Full lifecycle implementation of Epicor for a mid-size electronics manufacturer in Staines, UK. Go-live scheduled for August 2023.Project 8 - Implementation of a CapEx, headcount and Lease workflow solution for our Group Head Office and each of our 44 legal entities. Go-live scheduled for March 2023.Project 9 - Full lifecycle implementation of an ITSM tool for our Group Head Office plus two legal entities. Go-live scheduled for March 2023.Project 10 - Working with our HFM partner to move our consolidation software from on-premise to the Cloud. Go-live scheduled for April 2023. Show less

• Design & Manufacturing ERP Applications Manager

  • Jun 2018 - Jul 2020

  Leading an exciting programme of ERP and CRM reviews across multiple design and manufacturing companies within the Group portfolio. - reviewing existing CRM, ERP & BI capabilities to assess current capabilities, functionality gaps and support requirements- leading projects to replace, upgrade or enhance systemsProject 1: ERP/CRM Replacement for part distributor/part manufacturer in the UK1 Location. 20 employees. Turnover £15m.Started August 2018. Go-live date 1st October 2019.- Led a successful Invitation to Tender process to ultimately select a new ERP solution and provider (OrderWise)- Led a successful project implementation, working closely with the business and the implementation partner to ensure we delivered on time, to budget and with minimal business disruptionProject 2: ERP/CRM Replacement for manufacturer in the UK, sales office in Germany.5 sites, c.300 employees. Turnover c.£30mStarted September 2018. First and Second site go-live April 2020. Third site go-live July 2020. Fourth site go-live October 2020. Fifth site go-live scheduled for April 2021.- Led a successful Invitation to Tender process to ultimately select a new ERP solution and provider (Epicor)- Led a successful implementation into the first 4 sites- Currently providing project management for the delivery of the project, working closely with the business and the implementation partnerProject 3: ERP/CRM Replacement for manufacturer in Denmark, factory in Thailand.2 sites, c.325 employees. Turnover c.£18mStarted May 2019. Project placed on hold in late 2019.Project 4: ERP Replacement for a global manufacturer, head office in Norway.13 sites, c.2,700 employeesProject starts early 2020- Leading the invitation to tender process for the European business (7 countries) to select a replacement ERP solution- Project delayed due to the global pandemic Show less



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• Career break

  • Jan 2018 - May 2018



AB InBev

• Belgium
• Manufacturing
• 700 & Above Employee

• ServiceNow Implementation Project Manager

  • Apr 2017 - Dec 2017

  Responsible for implementing a new instance of ServiceNow, adopting the Requests, Incidents, Change, Problem and Service Catalog modules. Building the project plan, mobilizing resources and planning the delivery of the solution into the live environment in October 2017.

• Divestments Project Manager

  • Nov 2016 - Apr 2017

  In this interim role I was responsible for project managing the carve-out of 20 applications following the divestment of our Central European businesses. This includes:- Identification of business applications that hold Commercially Sensitive Information- Supporting approaches to application strategy between the owning company and the acquirer- Managing the gathering of data around application usage, ownership, costs, licensing- Senior stakeholder engagement- Vendor engagement and management of the technical carve-out for 16 business applications- Management of Transitional Service Agreements where services continue to be provided to the acquirer following change of ownership- Management of Vendor delivery, UAT, Operational Acceptance Criteria, Service Transition and PGLS- Contract management Show less



SABMiller

• Food & Beverages
• 700 & Above Employee

• Global Applications Manager

  • May 2012 - Nov 2016

  SABMiller plc was a global fast moving consumer goods (FMCG) company and the second largest global brewer with around 70,000 employees across more than 80 countries. It was a FTSE-10 company with dual-listings on the London Stock Exchange and Johannesburg Stock Exchange and headquarters in London. Its global brands included Peroni Nastro Azzurro, Grolsch, Pilsner Urquell and Miller Genuine Draft. In addition to beer, SABMiller was one of the world’s largest bottlers of Coca-Cola drinks. In the year ended 31 March 2016, SABMiller sold 331 million hectolitres of lager, soft drinks and other alcoholic beverages, generating group net producer revenue of US$24.1 billion and EBITA of US$5.8 billion. On 10 October 2016, SABMiller was acquired by Anheuser-Busch InBev in a transaction valued at US$104 billion making it the fourth largest M&A deal globally and largest ever takeover of a UK-listed company. Responsible for 5 onshore and 7 offshore teams providing full end-to-end Service Ownership for 75 business applications; including Finance, ITSM, Treasury, Project Management tools and multiple business applications across a broad technological and geographical landscape. User base 45,000 across 6 continents and 70 countries. During my time with SABMiller I have: - offshored support for 40 applications to India, representing a saving of $750k per year - rationalized 10 applications in the Global Application Portfolio, representing a saving of £550k per year - driven down ticket volumes across all services by introducing automation, empowering Super Users and removing complex processes - delivered a global roll-out of the BT MeetMe and WebEx service, representing a saving of $1m per year Show less



Christie's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Information Technology

  • Sep 1998 - May 2012

  Christie's, founded in 1766 by James Christie, is the world's leading art business, with sales in 2015 that totalled £4.8 billion / $7.4 billion. Christie's has its main headquarters in London and New York. It is owned by Groupe Artémis, the holding company of François-Henri Pinault.Working in a small IT department gave me the opportunity to wear different hats - starting as first line support for the newly-implemented JD Edwards Financials module led on to supporting at second line. Because I developed such an effective support model for JD Edwards I was then given the opportunity to extend that support model into other applications, namely Siebel, the COBOL-based core inventory management system and a broad range of off-the-shelf and bespoke applications. During my time at Christie's I also managed the Service Desk, Desktop Support and Mac Support teams at the main Head Office, as well as implementing support models for five diversified businesses.I had the opportunity to work on many projects over the years - sometimes initiating the project through the Demand Management process, capturing business requirements and writing the Business Case and then working with various teams to deliver projects. The biggest project I worked on was a re-engineer of the JD Edwards Sales Order Processing, Accounts Receivable and Accounts Payable modules to fit an auction business with very specific needs. As the project came to an end I was managing the Functional Analysts, Developers and Testing team. I was accountable for delivering phase II of the project.At Christie's I was also a Change Manager, a mentor and an Associate Director but I will never forget the wonderful training and experiences I had delivering first and second line support and training for JD Edwards. They were great days as really gave me a solid foundation for my future career. Show less

• Associate Director / Application Support Manager

  • Mar 2011 - Apr 2012

  Responsible for 5 teams across the UK and US managing 1st, 2nd and 3rd line support, enhancements, bug fixes and change requests for around 120 services, including ERP, CRM, in-house .net applications, Sharepoint, vendor OTS, legacy and bespoke systems, desktop support and Mac support. Implemented a Service Introduction process and Application Criticality criteria. Was a Change Manager, leading the Change Advisory Board -giving direction on changes and being a gatekeeper to change implementation.Responsible for recruiting, training and retaining a team of highly-skilled Service Desk agents (3 vacancies). This was achieved by holding an Assessment Centre with 12 candidates and using computer-based assessments, interviews, role-plays and tasks to select high calibre staff. Show less

• Associate Director / Quality Assurance Manager

  • Nov 2009 - Mar 2011

  Responsible for quality of delivery of the JD Edwards Client Accounting project at Christie's, upgrading the existing Cashiers, Credit Control and Vendor Accounts Financial and SOP implementation. Work included dealing with stakeholders, managing information flow from the project team, writing weekly project reports, overseeing work through the software development lifecycle, functional/business analysis, writing and executing internal and User Acceptance testing and supporting the data migration process. I also prepared and delivered training courses and managed the programme office aspects of the project, as well as directly managing 4 "Test Team" staff. Show less

• Service Desk Manager (Interim)

  • Jul 2009 - Nov 2009

  In this role I was responsible for bringing together the Application Support, Helpdesk, Desktop Support and Mac Support functions into a new function called the Service Desk. In the short term my focus was on integrating the teams into one cohesive unit and cross-training team members so that we had a team of multi-skilled operatives.

• Application Support Manager

  • Jul 2007 - Jul 2009

  Responsible for a team of up to 7 Application Support Analysts providing first and second-tier Application Support to 2000+ users across c. 30 Christie's systems.Implemented first/second/third tier incident management processes, a major incident strategy/process and produced monthly and ad-hoc call statistics to senior management.Implemented a Service Catalogue.

• Finance Systems Manager

  • Jan 2005 - Jul 2007

  Responsible for a team of 5 JD Edwards support and business analysts, providing first and second-tier support for around 100 users worldwide.Responsible for system integrity, user security, policies and standards and segregation of duties.Implemented service level agreements across the service.

• Financial Systems Analyst

  • Sep 1998 - Dec 2004

  Providing first and second-tier support to around 100 JD Edwards One World Finance users globally.Reviewing and resolving data integrity issues.Uploading transactions from numerous sources into JD Edwards via partially automated z-table processing.Creation of users, user roles and menus and maintaining segregation of duties records for Group Internal Audit.Data extraction and fixing using advanced Microsoft Access skills.



ICAEW

• United Kingdom
• Accounting
• 700 & Above Employee

• Executive Assistant (Temporary)

  • Oct 1997 - Sep 1998

  The Institute of Chartered Accountants in England and Wales (ICAEW) was established by royal charter in 1880. It has over 145,000 members. Over 15,000 of these members live and work outside the UK. In 2015, 8,256 students joined ICAEW - the highest ever figure. 82 of FTSE 100 (the leading UK) companies have an ICAEW Chartered Accountant on the board. Providing administrative support to a team of around 30 Group Auditors, including audio and copy-typing and distribution of Audit Reports. The Institute of Chartered Accountants in England and Wales (ICAEW) was established by royal charter in 1880. It has over 145,000 members. Over 15,000 of these members live and work outside the UK. In 2015, 8,256 students joined ICAEW - the highest ever figure. 82 of FTSE 100 (the leading UK) companies have an ICAEW Chartered Accountant on the board. Providing administrative support to a team of around 30 Group Auditors, including audio and copy-typing and distribution of Audit Reports.



LV=

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader (New Business)

  • Jan 1995 - Oct 1997

  Liverpool Victoria (which since May 2007 has traded as LV=) is one of the United Kingdom's largest insurance companies with over five million customers. It offers a range of products from car, home, pet, travel and life insurance to investment and retirement solutions. LV= is also the United Kingdom's largest friendly society, with 5,700 employees. Team Leader for around 10 staff members in the New Business section. Mostly providing administrative support at the Regional Office to 5 sales offices. Show less



Abbey

• Banking
• 300 - 400 Employee

• Customer Service Manager

  • Jul 1987 - Jan 1995

  Abbey National plc was a UK-based bank and former building society, which latterly traded under the Abbey brand name. As the former Abbey National Building Society, it was the first building society in the UK to demutualise, doing so in July 1989. The bank expanded through a number of acquisitions in the 1990s, including James Hay, Scottish Mutual, Scottish Provident and the rail leasing company Porterbrook. Abbey National launched an online bank, Cahoot, in June 2000. In September 2003, the bank rebranded as Abbey, and in November 2004, it became a wholly owned subsidiary of the Spanish Santander Group, with a rebrand following in February 2005. In January 2010, the savings business of Bradford & Bingley was combined with the bank, and Abbey National plc was renamed Santander UK plc. Prior to the takeover, Abbey National plc was a constituent of the FTSE 100 Index. I started my working life at Abbey National on the Youth Training Scheme (YTS) straight from school. I worked in the back-office until I was 18 when I graduated to becoming a Cashier. I then became a Customer Service Advisor, Senior Customer Service Advisor, Personal Financial Advisor and then a Customer Service Manager (their name for Assistant Managers) before leaving in 1995. Show less