Experience

Rutland County Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• IT Operational Manager

  • Jan 2020 - Present

  Operational manager within the IT department, providing management oversight of the daily operation of the IT Service Desk and assisting the Head of IT in delivery of a number of IT related projects focused around IT operational delivery.- Implementation and maintenance of corporate planning system, Uniform- IT policy and process refreshAlso responsible for maintaining Rutland's LLPG and LSG and other GIS and spatial data.

• NLPG Administrator

  • Sep 2018 - Dec 2019

  Maintaining the authorities street and address gazetteers, covering for post holder who has left the authority.Managing a number of projects for the authority including;Review of NLPG function Various software reviews to make sure the authority is using the right tools and getting value for money.Implementation of Microsoft Teams

• Performance and Projects Coordinator

  • Aug 2016 - Sep 2018

  Working within the organisations Corporate Support team on the implementation and development of Corporate Performance Management Framework to align with organisations Corporate Plan.Also working on various projects related to Data Protection, Information Governance and ICT , including:Testing and roll-out of Briefcase - LiquidLogic remote working solutionDevelopment of Information Governance FrameworkDevelopment of Performance Management FrameworkImplementation of GDPR (General Data Protection Regulation)Implementation and management of new Risk Management strategy and softwareMigration to new planning system (Uniform)Number of projects reviewing existing system usage and submitting proposals for streamlining business processesData analysis and report development for a number of corporate projects (including review of Business Administration function)

• Performance and Application Support Team Manager

  • May 2011 - Aug 2016

  Responsible for day to day management of Performance and Application Support Teams, and ICT Service Desk team. Co-ordination and management of key ICT projects including migration to Liquidlogic social care case management system from our existing software (Careworks Raise).Liaise with Peoples Directorate to provide technical support for the delivery of the Authorities Better Care Fund provision and Care Act compliance. Management of system upgrades and new system implementation using Prince2 and ITIL standards.Prince 2 PractitionerPerformance ManagementProject Management IT system development and implementationDevelopment and monitoring of performance reports and dashboards at both departmental and corporate levelsMaintenance and development of Corporate Risk RegisterPSN CompliancePolicy DevelopmentBudget ManagementTeam Management

• ICT Support Officer

  • Sep 2009 - May 2011

  Watchguard Firewall certificationDesign and implementation of multi departmental SharePoint environments



Smith+Nephew

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• IT Support Engineer

  • 2006 - Apr 2009

  ITIL Foundation 2nd line support 3rd line support Development and implementation of processes to streamline the efficiency of the Service Desk Project Support Planning and implementation of large scale multi site rollouts ITIL Foundation 2nd line support 3rd line support Development and implementation of processes to streamline the efficiency of the Service Desk Project Support Planning and implementation of large scale multi site rollouts