Customer Care Coordinator

• Nov 2021 - Present

Personnel (HR) Assistant

• Nov 2020 - Jan 2022

Assist in all aspects of the personnel (HR) department. HRIS and ATS systems including ADP Workforce Now, Cornerstone and ClearCompany, preparing for and facilitating new hire orientations, processing new hire hires and terminations, tracking and reconciling expenses, documenting and filing employee records, participation in department meetings and special projects. Assist in all aspects of the personnel (HR) department. HRIS and ATS systems including ADP Workforce Now, Cornerstone and ClearCompany, preparing for and facilitating new hire orientations, processing new hire hires and terminations, tracking and reconciling expenses, documenting and filing employee records, participation in department meetings and special projects.

Personnel (HR) Assistant

• Sep 2019 - Jun 2020

Assist in all aspects of the personnel (HR) department. HRIS and ATS systems including ADP Workforce Now, Cornerstone and ClearCompany, preparing for and facilitating new hire orientations, processing new hire hires and terminations, tracking and reconciling expenses, documenting and filing employee records, participation in department meetings and special projects. Assist in all aspects of the personnel (HR) department. HRIS and ATS systems including ADP Workforce Now, Cornerstone and ClearCompany, preparing for and facilitating new hire orientations, processing new hire hires and terminations, tracking and reconciling expenses, documenting and filing employee records, participation in department meetings and special projects.

Account Manager

• Nov 2016 - Sep 2019

Manangement of all the Condominium Associations within Admiral's portfolio, 9 in total. Collection of monthly dues, coordination of maintenance requests and needs, record keeping, payment of bills, creation of budgets and participation in Condominium Association and Boards of Directors meetings Manangement of all the Condominium Associations within Admiral's portfolio, 9 in total. Collection of monthly dues, coordination of maintenance requests and needs, record keeping, payment of bills, creation of budgets and participation in Condominium Association and Boards of Directors meetings

Passport Support Associate II

• Feb 2012 - Sep 2016

Support the overall goals and mission of the passport agency in all facets from receiving and shipping, customer service, production of passports, maintaining daily work flow and quality control. Support the overall goals and mission of the passport agency in all facets from receiving and shipping, customer service, production of passports, maintaining daily work flow and quality control.

Customer Service Representative

• Mar 2007 - Nov 2009

Phone-based customer service assisting customers with product inquiries, purchases and conflict management. Phone-based customer service assisting customers with product inquiries, purchases and conflict management.

Customer Service

• 2004 - 2007

Phone-based customer service assisting US citizens with the process of applying from a US Passport. Assistance with application process and requirements, international travel requirements, application status inquiries and act as a liaison between the citizen and passport agency when necessary. Phone-based customer service assisting US citizens with the process of applying from a US Passport. Assistance with application process and requirements, international travel requirements, application status inquiries and act as a liaison between the citizen and passport agency when necessary.

Aviation Ordnance

• 1998 - 2002