Jason Hafner
Chief Operations Officer at Fast Pace Health- Claim this Profile
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Bio
John DiJulius
I have had the pleasure of consulting with many great organizations and senior-level executives, by far one of the best I have worked with is Jason Hafner. He made me and my consulting firm look great through his leadership and helping to build the customer experience, then even more important roll it out company-wide (800+ locations). Jason's attention to detail and obsession with making sure the customer experience we designed was being executed at every level was vital to the success of the project. He made sure the entire organization, from senior leadership to front line was bought in and understood how vital their roles were to taking their company to the next level.
John DiJulius
I have had the pleasure of consulting with many great organizations and senior-level executives, by far one of the best I have worked with is Jason Hafner. He made me and my consulting firm look great through his leadership and helping to build the customer experience, then even more important roll it out company-wide (800+ locations). Jason's attention to detail and obsession with making sure the customer experience we designed was being executed at every level was vital to the success of the project. He made sure the entire organization, from senior leadership to front line was bought in and understood how vital their roles were to taking their company to the next level.
John DiJulius
I have had the pleasure of consulting with many great organizations and senior-level executives, by far one of the best I have worked with is Jason Hafner. He made me and my consulting firm look great through his leadership and helping to build the customer experience, then even more important roll it out company-wide (800+ locations). Jason's attention to detail and obsession with making sure the customer experience we designed was being executed at every level was vital to the success of the project. He made sure the entire organization, from senior leadership to front line was bought in and understood how vital their roles were to taking their company to the next level.
John DiJulius
I have had the pleasure of consulting with many great organizations and senior-level executives, by far one of the best I have worked with is Jason Hafner. He made me and my consulting firm look great through his leadership and helping to build the customer experience, then even more important roll it out company-wide (800+ locations). Jason's attention to detail and obsession with making sure the customer experience we designed was being executed at every level was vital to the success of the project. He made sure the entire organization, from senior leadership to front line was bought in and understood how vital their roles were to taking their company to the next level.
Experience
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Fast Pace Health
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Hospitals and Health Care
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400 - 500 Employee
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Chief Operations Officer
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Apr 2021 - Present
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Chief Development Officer (CDO)
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Nov 2020 - Mar 2021
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ATI Physical Therapy
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Division President, Midwest & West
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2016 - Jan 2020
▪︎ Oversee day-to-day operations in 17 states and over 500 clinics driving 15,000 visits per day and $530MM in annual revenues. 10 direct reports including Sr. VP’s and VP’s in Clinical Operations, Home Health Operations, Sports Medicine Operations and Case Management. ▪︎ Regularly collaborate with members of the Executive Leadership Team to support ongoing company value creation plan, adding 85 new clinics and acquiring 12 physical therapy companies in the Midwest & West Divisions.▪︎ Manage integration of new acquisitions into our existing business & operational platforms. Lead communicator of the “ATI Way” culture and deliver an overview of core ATI business strategies and practices.▪︎ Management and oversight for ATI Home Health, currently driving $1.5MM in EBITDA.▪︎ Lead Sports Medicine Program featuring approximately 350 contracts/affiliations with local high school, college, university and club teams, generating 40 referrals per day to our physical therapy clinics.▪︎ Regularly engage in data review and analysis to devise strategies that will improve operational efficiencies at same-store clinics. Delivered revenue gains of more than 6% annually in these locations since 2016.▪︎ Oversee Case Management, working directly with large physician groups and self-insured employers on the bundled payment initiative (BPCI) and value-based care, driving cost savings and better outcomes across the healthcare continuum.
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Midwest Division President
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2014 - 2016
▪︎ Oversaw day-to-day operations in 265 clinics across 8 Midwestern states, representing $300MM in annual revenues.▪︎ Led same-store sales growth of 5%+ in 2014 and 2015.▪︎ Key participant in the creation of a consistent and scalable customer service model - the “ATI Way”. Lead presenter in the Midwest and the emerging West Division on our new, unified customer service strategy.▪︎ Drove the creation of a forecasting tool leveraging data and current ATI trends. Tool greatly improved the projection accuracy of daily patient volume weeks into the future. ▪︎ Lead contact for management service contracts with 5 large area physician groups. Delivered improvements in overall metrics and profitability, with the largest group achieving 13% visit growth and 15% profit growth from 2014 - 2016.▪︎ Operational lead on 12 outpatient physical therapy acquisitions - 6 in 2014 and 6 in 2015. Exceeded underwriting model and led integration of new team members into the “ATI Way” culture.
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Senior Vice President
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2010 - 2014
▪︎ Oversaw day-to-day operations for 200 clinics in Illinois, Indiana and Wisconsin.▪︎ Responsible for P & L management, Business Development and Sales growth, driving consistency across all clinics in outcomes, metrics, and customer service.▪︎ Key contributor in developing the ATI Playbook, including the Clinic Director Checklist, Focus of the Day, and the Clinician/Patient Commitment Letter.▪︎ Lead presenter for ATI’s Clinical Leadership Program, offered 3 times annually. Developed future leaders and clinic directors by reviewing best practices from our proprietary ATI Playbook.
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Vice President of Operations
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2008 - 2010
▪︎ Responsible for day-to-day operations of 50 clinics in Illinois. Managed a team of 6 Regional Directors and 300+ employees including Clinic Directors, Physical Therapists, Physical Therapy Assistants, Athletic Trainers, and ancillary staff. ▪︎ Key contributor in designing ATI’s initial metrical framework of 7 KPI’s including visits per day, referrals per day, target %, FTE %, visits per FTE per day, comprehensive care, and length of stay.▪︎ Key team member in the design of our CPM tool (Clinical Performance Management), tracking the consistency of treatment and maximizing productivity across span of control.▪︎ Built and led a team culture that aligned with ATI’s core mission and strategies.
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Regional Director
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2007 - 2008
▪︎ Oversaw 10 clinics in Southwest Suburbs of Chicago, representing over $12 million in annual revenue. Managed a team of 10 Clinic Directors, 30 Clinicians and multiple ancillary staff members. ▪︎ Consistent focus on identifying areas of underperformance and creating strategies to close performance gaps
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Clinic Director
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2005 - 2007
▪︎ Responsible for leading a high-performing team dedicated to delivering revenue growth and exceptional patient outcomes. Managed a team of 10 employees, including Physical Therapists, Physical Therapy Assistants, Occupational Therapists, Athletic Trainers, and ancillary staff.▪︎ Led team to consistently exceed growth and performance goals for our location, growing visits per day to 70 and delivering greater than $1 million in EBITDA over 3 years. ▪︎ Cultivated relationships with patients and with the community in order to grow referrals and promote ATI as a destination of choice for consumers.▪︎ Actively worked to develop and support team members to ensure high-quality performance and care.
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Staff Physical Therapist
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2004 - 2005
▪︎ Responsible for delivering a high level of outpatient care, including treating patients throughout all phases of their physical therapy.▪︎ Evaluated patients, created individual treatment plans, and coordinated care with Clinic Director.▪︎ Recorded daily patient care notes, progress notes, discharge notes and other required documentation. Maintained all required clinical logs and checklists. Managed communication with referring physicians and other referral sources.
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Education
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Midwestern University
Master of Physical Therapy -
Illinois State University
Bachelor of Science - BS, Health and Physical Education/Fitness