Jason Grimsley

Fulfillment Associate at Amazon
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Florida, United States, US
Languages
  • English -

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Bio

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Credentials

  • MTA: Networking Fundamentals
    Microsoft
    Jun, 2015
    - Oct, 2024
  • MTA: Security Fundamentals
    Microsoft
    Jun, 2015
    - Oct, 2024

Experience

  • Ximim
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Fulfillment Associate
      • Sep 2017 - Present

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Tier I
      • Apr 2016 - Sep 2017

  • British Airways
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Reservations Agent
      • Aug 2011 - Nov 2013

      Answered on average between 40-60 calls per day addressing telephone inquiries concerning air travel and furnish information regarding fares, schedules, routings, flights and other facilities. Verified availability of space and confirm reservations. Recorded customer information for office records and made appropriate changes upon receipt of ticketing, cancellation and other pertinent information Constantly exceeded call handling time of 450 seconds by using active listening skills, resulting in average call time of 320 seconds. Received numerous accolades for providing exceptional service Show less

Education

  • Florida State College at Jacksonville
    Associate of Science (A.S.), Networking Services Technology
    2014 - 2015
  • Terry Parker High School
    High School Diploma, Academic
    1989 - 1989
  • Pierce County High School
    1985 - 1989

Community

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