Experience

Bendigo Toyota

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Used Car Manager

  • Jul 2020 - Present



Trivett

• Retail Motor Vehicles
• 1 - 100 Employee

• General Sales Manager

  • Aug 2016 - Jul 2020

  ● Employment and training/development of staff● Daily individual coaching, monthly performance reviews● Quarterly, annually and half yearly development meetings● Accountability for Site Targets. Units,GPU, F&I and Aftermarket Penetration● Monthly hazard reporting, site inspections and COR reviews● Site WHS● Building Maintenance and compliance● Support and development of both New and Used Car department managers. ● lead the way for others by consistently role modelling a winning culture that takes personal accountability for success and creates a positive tone to those around me

• Used Car Sales Manager

  • Oct 2009 - Jul 2016

  ● Negotiated and finalised used car pricing and contract terms.● Worked closely with all stakeholders to ensure used cars prepared efficiently● Reviewed market conditions and pricing. To ensure used cars priced to meet the market● Trained, developed and coached sales consultants.● Apprised trade in vehicles and checked condition● lead the way for others by consistently role modelling a winning culture that takes personal accountability for success and creates a positive tone to those around me● Maintained dealership compliance through adherence to OEM / Inchcape Marketing Policies, WHS and HR compliance.● optimised the potential of my team and managed performance to ensure their accountability to deliver against objectives. I developed talent and succession plans to ensure sustainability of performance enabling growth of talent from within.

• Automotive Sales

  • Feb 2007 - Sep 2009

  ● Provided sales and customer service assistance to walk-in traffic● Used consultative sales approach to understand customer needs and recommend relevant offerings.● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.● Effectively followed the road to sale process ensuring that every deal / customer is capitalised on● Consistently delivered industry leading customer service. My behaviour demonstrated a positive attitude towards the customer and desire to give them a personal and stand out experience.● Completed all required manufacturer (OEM) and internal training within the required time frames and to the required standard of the manufacturer and business



Autosales Australia

• 1 - 100 Employee

• Valuer buyer

  • Oct 2006 - Jan 2007

  ● Develop relationships with Automotive dealers ● Maintain and develop a knowledge of various makes of cars and their values ● Source new opportunities to purchase Used Vehicles ● Ensure delivery of required targets in regards to Volume and IPU ● Develop relationships with Automotive dealers ● Maintain and develop a knowledge of various makes of cars and their values ● Source new opportunities to purchase Used Vehicles ● Ensure delivery of required targets in regards to Volume and IPU



Trivett

• Retail Motor Vehicles
• 1 - 100 Employee

• Valuer Buyer

  • 2004 - Sep 2006

  ● Appraise vehicles over the phone and in person for five dealerships● Ensure adherence to valuation process at these dealerships● Developed Valuation Academy for existing and new staff● Purchased Used Car stock● Develop relationships with Automotive dealers● Maintain and develop a knowledge of various makes of cars and their values● Source new opportunities to purchase Used Vehicles

• Automotive Sales

  • 2002 - Apr 2004

  ● Provided sales and customer service assistance to walk-in traffic● Used consultative sales approach to understand customer needs and recommend relevant offerings.● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.● Effectively followed the road to sale process ensuring that every deal / customer is capitalized on● Consistently delivered industry leading customer service. My behavior demonstrated a positive attitude towards the customer and desire to give them a personal and stand out experience.● Completed all required manufacturer (OEM) and internal training within the required time frames and to the required standard of the manufacturer and business