Team Lead, Technical Service Manager, Senior SAP Basis & Solution Manager Consultant

• Oct 2020 - Present

Manager, Senior SAP Solution Manager & Basis Consultant

• Jan 2019 - Oct 2020

Manager, Senior SAP Solution Manager & Basis Consultant

• Nov 2015 - Nov 2018

Responsible for starting up and running the Blue Pencil Consulting Australia division which included:* Building partnerships with SAP Australia and SAP Partners* Built a Team of highly skilled SAP Consultants* Managed the Teams and was Single Point of Contact for all Project Deliverables* Business Development such as pre-sales activities & proposals* Knowledge sharing through SAP User Groups* Worked as SAP Technical Architect* Consulted on 30+ Projects: - SAP Solution Manager: Run SAP, ALM (Application Lifecycle Management) & Focused Insights - SAP Basis: Upgrades, Migrations, Disaster Recovery and HANA Show less

Team Lead & Senior SAP Solution Manager Consultant

• Oct 2012 - Nov 2015

Responsibilities included:* Consulting: Run SAP, ALM* Leading Teams* Upskilling consultants* Single Point of Contact* Project Planning* SAP Solution Manager Instructor for SAP Africa* Assisted Partners in the PCoE (Partner Center of Expertise) Certification

Senior SAP Basis Consultant

• Aug 2009 - Oct 2012

Managed and performed SAP Patching, Upgrades, Implementations and 3rd Line Support: * Upgraded 4.6C SAP Systems to ECC 6.0 * Upgraded Support Package Levels * Performed EHP Upgrades * Performed Database Upgrades * Performed DB Migrations Daily Basis Administration of SAP Systems which included: • SAP System Copies • Printer Configuration • Shortdump Resolution • Performance Tuning • User Maintenance / Authorisations • System Monitoring • Training Clients • Client Copies • BW Configuration • STMS Configuration • Best Practices Activation Solution Manager: * Installation of SAP Solution Manager * Basic and Initial Configuration * Configuration of SAProuters * Configuration of EWA * Configuration of System Monitoring * Configuration of Service Desk Show less

Junior SAP Security and Power User

• Aug 2008 - Jul 2009

* Authorizations Administrator- Creating, Maintaining, Enhancing and Deleting of Roles for users in Several Countries- User Administration- Troubleshooting of authorization issues in MM, FI, SD, PD modules- Periodic review of users and roles in the system* Training & User Support on the following modules for local and International Users (South Africa, Cameroon, Ivory-Coast and Kosovo)- Purchasing- Production- Materials Management- Stock Takes- Sales

Systems Administrator

• Apr 2006 - Jul 2008

* Microsoft Windows 2003 Server- Configuration and Maintenance of Windows 2003 Servers for local and international sites- DHCP, DNS, Domain Controller, File Sharing, Firewalls, and backing up of users data * Microsoft Exchange 2003- Configuration and Maintenance of Exchange 2003 for our local users- SMTP, POP3, Exchange Clients, Adding of features, and maintenance to the information store* Complete technical software support for all aspects with Windows XP* Trouble shooting skills for Hardware, Software and Network connectivity* Providing onsite and remote service to users including computer maintenance and software installation (Desktop/Server)* Implementation and coordination of new hardware and software Show less

Junior Systems Administrator

• Sep 2005 - Apr 2006

* Microsoft Windows 2003 Server * Basic Maintenance of Windows 2003 Server for a local site * Domain Controller, File Sharing and backing up of users data * Microsoft Exchange 2003 * Creating, Maintaining and deleting users * Support for Windows XP * Microsoft Office 2003 * Wide Knowledge of all Microsoft Products * Trouble shooting skills for Hardware, Software and Network connectivity * Microsoft Windows 2003 Server * Basic Maintenance of Windows 2003 Server for a local site * Domain Controller, File Sharing and backing up of users data * Microsoft Exchange 2003 * Creating, Maintaining and deleting users * Support for Windows XP * Microsoft Office 2003 * Wide Knowledge of all Microsoft Products * Trouble shooting skills for Hardware, Software and Network connectivity

IT Technician

• Apr 2005 - Sep 2005

• Building of all kinds of Desktop Machines • Trouble shooting for Hardware and software problems • Building of all kinds of Desktop Machines • Trouble shooting for Hardware and software problems