Experience

Oliver Travel Trailers

• United States
• Automotive
• 1 - 100 Employee

• Customer Relations Manager

  • Jan 2017 - Present

• Sales and Service Manager

  • Jan 2016 - Present



IBEX | Global

• Operations Manager

  • Jul 2012 - Jan 2016

  • Monitor employee productivity and optimize procedures to drive revenue up to 1.5 million per month and reduce costs to maximize up to a 40% contribution margin • Generate increased revenue by coaching staff and lead development strategies • Directly train and manage up to 25 managers and 400 employees within the facility • Achieved #1 ranking within the company and sustained for the entire year of 2014 • Create procedures and policies for COPC compliance • Monitor employee productivity and optimize procedures to drive revenue up to 1.5 million per month and reduce costs to maximize up to a 40% contribution margin • Generate increased revenue by coaching staff and lead development strategies • Directly train and manage up to 25 managers and 400 employees within the facility • Achieved #1 ranking within the company and sustained for the entire year of 2014 • Create procedures and policies for COPC compliance



So Chic Clothing & Accessories

• Owner

  • Apr 2010 - Oct 2012

  Setup POS computer system Order & manage inventory Manage sales & business tax reporting Forecast sales and set goals for employee Use e-commerce thru ebay and style.ly to increase sales Manage and pay expenses Setup POS computer system Order & manage inventory Manage sales & business tax reporting Forecast sales and set goals for employee Use e-commerce thru ebay and style.ly to increase sales Manage and pay expenses



Heritage Automotive

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Professional

  • May 2011 - Dec 2011

  Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrate vehicle operations. Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models. Developing and maintaining relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins. Demonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking test drives. Show less



Lexington Chevrolet, Inc

• United States
• Automotive

• Operations Manager

  • Jan 1996 - Jan 2010

  Drove customer relations for the service department reaching a 100% perfect satisfaction Created new innovative marketing strategies for new and used car departments that led to increased traffic and a 5% increase in sales. Motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives. Purchased used inventory from auctions, directed the reconditioning of used inventory for resale, and assisted in new car purchasing. Interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Managed daily business operations within service and parts department along with department managers. Pulled & analyzed customer credit applications. Submitted vehicle deals to banks for financing. Finalized vehicle sales and sold after sale warranties and accessories. Processed Warranty Claims and Adjustments Pioneered and maintained company server with Windows Server 2003. Maintained Cisco Switch, PC workstations, printers and other peripherals. Provided IT support as needed on daily basis. Processed weekly and bi-weekly payrolls Show less