Experience

Leominster Credit Union

• United States
• Banking
• 1 - 100 Employee

• Retail Operations Manager

  • Feb 2023 - Present

• Retail Operations Specialist

  • Oct 2020 - Feb 2023

• Member Relationship Rep ll

  • Mar 2020 - Oct 2020

• Branch Operations Administrator

  • Jan 2019 - Mar 2020



Worcester Credit Union

• United States
• Banking
• 1 - 100 Employee

• Branch Manager

  • Aug 2016 - Jan 2019

• Assistant Branch Manager

  • May 2016 - Aug 2016

• Branch Supervisor/FSR

  • Apr 2015 - May 2016

  Assist Branch Manager in the organization of the branch Ensure efficient, effective delivery of member servicesSupervise all Teller and Member service employeesEnsures proper branch coverage at all timesMotivates staff to recognize on sale opportunitiesServe as an Member Service Representative to fulfill member complaints/requests Interview and complete loan applications for consumer loans Open various accounts (Savings, Checking, Business, IRA etc.) Serve as Teller Supervisor as necessary and perform all duties Provide Preparation of various reports for senior management Open/Close the Branch

• Teller Supervisor/Financial Service Representative

  • Jun 2014 - Apr 2015

  Ordering cash from Fed Line, American Express gift checks/travelers check audit, balancing main vault, supervise a staff of five team members, supervisor overrides, opening/closing the branch, Working closely with assistant manager for teller schedulingMaintaining a strong and personable relationship with new and existing membersATM balancing E-Deposits mid-day/end of day Handling large Cash withdrawals and Deposits Working on COCC Insight 12.0 DNA 4.0(FSR in training)Debt card increases, debt card unblocking, opeing new accounts for new and existing members, change of address, payroll deduction cards, setting up domestic wires, setting up allotments, stop payments on money orders, bank checks and personal checks, etc.

• Senior Teller

  • Jan 2014 - Jun 2014

  Helping head teller with head teller duties like: cash ordering from Fed Line Posting/withdrawing wiresHelp supervise a staff of five team membersSupervisor override ATM balancing and E-depositsOpening and closing the branch Making a stronger relationship with members

• Teller

  • Jun 2009 - Jun 2014

  Daily Balancing of Cash draw Communication with members and co-workersAchieving Teamwork goalsGreat customer service knowledge Solving problems and goals with my co-workersKeep relationships with members Transactions like: Transfers, loan payments, cash advances, money orders and official check issuing, check casing, closing accounts, wires, paying on charge off accounts, etc.

• Intern Teller

  • Sep 2008 - Jun 2009

  Working in the Worcester technical high school branch Handling Cash withdrawals and Deposits Daily Balancing of Cash drawHelp out teller line when neededHelping members with transactions and gaining a member relationship