Experience

EDMI Europe Limited

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2021 - Present

  Hook, England, United Kingdom

• Head of Customer Service

  • Jul 2020 - Mar 2021

  Hook, Hampshire, United Kingdom

• Account Manager

  • Feb 2018 - Jul 2020

  Hook, Hampshire, United Kingdom E2E Management of EDMI Key Customer Accounts for SMETS2 metering roll out

• Customer Project Manager - SMETS2

  • Jan 2016 - Jan 2018

  Hook, Hampshire, United Kingdom



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Business Change Lead - Smart

  • Aug 2015 - Dec 2015

  Havant, Hampshire Smart Programme - Led a team of 6 Business Change Managers in delivery of Business Readiness, Training & Education, Communications & Engagement and Organisational Design



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Senior Business Change Manager - British Gas New Energy/Energy Efficiency

  • Dec 2010 - Jul 2015

  Staines Led the delivery of digital change initiatives for British Gas Energy Efficiency. Led overall delivery of a SAP CRM/ISU integration with a 3rd party workforce management system. Led the delivery of a 3rd party field workforce management system into BGNE. Led delivery of an Energy Company Obligation carbon banking and compliance system into BGNE. Change Management delivery supporting the growth of British Gas Micro-generation & Insulation businesses.

• Business Project Manager - Smart Metering Technology

  • Dec 2009 - Dec 2010

  Staines Smart Technology and Business Development. Business Project Managed the development and approval of British Gas's first remotely upgradable Smart meter system (meters, communications hub, in-home display, WAN and HAN technology).



Centrica Energy

• Business Readiness Manager - Centrica Energy

  • Feb 2008 - Dec 2009

  Windsor Successfully delivered business change and readiness for complex multiple technology led projects delivering Energy Trading and Risk Management systems into Centrica Energy.



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Partnerships Project Manager - British Gas New Energy

  • Jul 2007 - Feb 2008

  Staines Responsible for driving partnerships to help British Gas achieve a market leading position in low carbon products and services. Established successful partnerships and delivered trials to drive sales of products and retention of customers.

• Project Manager Marketing Innovations - British Gas

  • Aug 2006 - Jul 2007

  Staines Successfully developed and delivered new innovative marketing proposition trials into British Gas

• Various Roles Business Analyst/Project Manager (from 2004) - British Gas

  • Aug 2001 - Aug 2006

  Staines Various roles across a 5 year £xxxm programme delivering a billing system replacement, SAP and a Siebel customer relationship management system into British Gas Energy and Services across multiple British Gas sites and to 10,000+ users.



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Business Analyst - Centrica IS

  • Mar 2001 - Aug 2001

  Basingstoke Business Analyst for Centrica IS - Business Solutions working at the AA for Centrica



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Resource Manager - British Gas

  • Jul 2000 - Mar 2001

  Southampton, United Kingdom Led call centre bureau call drivers and correspondence team. Worked with call centre General Manager and Senior Resource Manager in driving call centre performance and balancing resource with workload priorities.

• Customer Service Manager

  • Dec 1999 - Jul 2000

  Southampton, United Kingdom Led and managed a Customer Service Team of 25 Customer Service representatives and 2 Customer Liaison Managers handeling inbound calls from Gas and Electricity customers.

• Revenue Collection Customer Service Manager

  • Dec 1996 - Dec 1999

  Southampton, United Kingdom Led a team of 14 agents tracing and recovering revenue.