Accounts Receivable Associate

• Jan 2021 - Present

Operations Coordinator

• Jan 2019 - Oct 2020

Supported the program team by entering data into Destiny One for SMU Global and Online (SMU GO) non-credit courses, including both non-credit certificate programs and lifelong learning programs, or organizing and auditing the data entry work being done by others in the system. Managed day to day operations in Destiny (requests or quick edits) and be responsible for accuracy of information entered. Worked with instructors and the program team to understand room requirements and acquire classrooms for in person courses being offered by SMU GO. Worked with other departments and university software/systems to request and confirm reservations and ensure courses are listed correctly and updating between Destiny and other SMU systems Maintain and enhance use of Canvas - Ensured system functions, including integration to registration system. Must set up codes, course lists, and other settings to run full online courses, or online aspects of on-ground courses (such as exam proctoring) accurately and efficiently. Ensure courses marked in Destiny also appear in Canvas. Copy course content to course shells in Canvas (QC) Assisted the ATSD to write, modify, and run queries to search for information as scheduled and upon request for program reporting from Destiny (receipts, transcripts, etc.), sometimes involving integration to Salesforce (CRM) Supporting other departmental needs for use of SMU GO systems for which there is not program specific support as the organization grows (such as for customized online registration services when provided to other SMU departments; data entry and reporting in salesforce.com; program admission and registration backup assistance; etc; (other duties as assigned) Show less

Long Term Substitute for PE Paraprofessional

• Feb 2018 - Jun 2018

Conduct physical activities with groups of approximately 50 kids. Assisted with classroom management and behavior system implementation. Campus assigned morning and afternoon duty. Conduct physical activities with groups of approximately 50 kids. Assisted with classroom management and behavior system implementation. Campus assigned morning and afternoon duty.

Owner/Manager

• Dec 2003 - Nov 2017

THE UPS STORE #4758 (MURPHY, TX) Owner / Operator / Manager December 2003 - October 2017 • Awarded Top 25 Dallas/Ft. Worth-based UPS Store multiple years • Oversight of $550K yearly operating budget, daily P&L tracking, and payroll • Hired and managed more than 35 employees & work schedules, including 10 Assistant Store Managers • Created and maintained all vendor relationships • Ensured high-quality store presentation, including customer service, maintenance, janitorial • Responsible for ordering and tracking of all store inventory • Maintained 200+ post office boxes for over 400 customers • Purchased all marketing for store, including newspaper/magazine ads • Created marketing materials, including banners, signs, and newspaper ads Show less

Customer Experience Manager

• Feb 2000 - Oct 2003

FOOT ACTION USA Customer Experience Coordinator 2000 - 2003 • Maintained customer experience relationships for 550 stores nationwide • Along with 1 other co-worker, responsible for all customer experience phone inquires nationally • Received 200+ phone calls/day on average General Manager & Assistant Sales Manager 1996 - 2000 • Promoted from Sales manager to Asst. Sales Manager to Store GM • Responsible for sales floor workflow • Trained & managed 75+ employees yearly, including payroll & work schedules Show less

General Manager

• Feb 1996 - Feb 2000

GENERAL MANAGER Increased employee retention and staff promotions 8% yearly Loss prevention and shrink control specialist. GENERAL MANAGER Increased employee retention and staff promotions 8% yearly Loss prevention and shrink control specialist.