SVP, Information Systems

• Mar 2023 - Present

SVP of IT Operations

• Aug 2020 - Mar 2023

IT Operations Manager

• Aug 2017 - Aug 2020

System Engineer

• Feb 2017 - Aug 2017

Systems Administrator

• Feb 2016 - Feb 2017

IT Technician Tier II

• May 2015 - Feb 2016

IT Systems Specialist

• Jun 2012 - May 2015

Provide expert analysis and IT support to 250+ end-users located within a five county-wide area in Virginia. Respond timely to end-user calls and e-mails and perform on-site and/or remote analysis, diagnosis, and resolution of computers, servers and associated equipment (scanners; printers), and assist with various software applications. Replace and install computer monitors, keyboards, desktop printers, and configure software for specific user tasks. Stay in contact with customers to ensure customer satisfaction and with managers on pertinent system updates and failures. Create and manage user accounts and file permissions, restoring files, setting up user profiles and e-mail accounts, and managing accounts and access to systems. Set, unlock and reset passwords and extend usage to expired accounts. Coordinate and conduct user training, providing an overview of operating systems and system functionality. Test for virus intrusions and monitor to ensure that all systems are secure from unauthorized use, viral infections, and other problems that may compromise sensitive health information. Perform back-up procedures for PC files, maintaining all files in an accurate and efficient manner. Take ghost image of files from departing employees and separate to new folders or wipe and re-image computer. In addition to Help Desk duties, assist the Network Administrator, performing the full range of Network Administration duties in his absence. Also, administer MAC and Windows networks, supporting clients and maintaining workstations and servers. Troubleshoot when servers fail or experience delays, and configure and upgrade computer systems to replace legacy (outdated) equipment. Coordinate with vendors and purchase hardware and software for the next fiscal year. Perform a variety of technical assistance duties to agency components, and research new systems and/or equipment to improve and advance system performance and reliability. Show less

Network Administrator

• Jun 2009 - Jun 2012

Maintained network systems, serving as primary support for all hardware and software needs. Planned several enhancements, such as updating various routers and switches; coordinated with ISP to upgrade the Internet T1; and added Network Attached Storage (NAS) to support cloud functions. Replaced two servers, and was in the planning stage to replace two main servers, Mail and SQL, when accepted a position with another company. Also maintained a small network of Mac machines, including replacement, and a SQL database used to report daily production data, inventory, and revenue per associate/customer. Show less

IT Assistant

• May 2007 - Jun 2009

Administered Windows network, primarily performing computer imaging and deployment of Windows systems. Also provided Help Desk and network support and performed system backups. Prepared purchase orders and placed orders for systems and software applications, and monitored systems after deployment. Installed and maintained the LAN and kept switches updated.

Proofer and Quality Control

• Aug 2005 - May 2007

Hand-prepared samples/proofs to exact specifications for every job, which customers proofread and approved before production and printers used as models during production. Checked samples for proper bleed, color, and images. Ran plate burner to prepare press plates for printers, checking plates for proper layout.