Experience

Vega Imaging Informatics

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Systems Support Manager

  • Jul 2018 - Present

  •Oversees the support department, coordinates troubleshooting efforts, and ensures proper resolution of all hardware, software, and network incidents. •Coordinates IT projects and ensures thorough delivery to meet and exceed client expectations. •Evaluates, installs, tests, and verifies the successful implementation of new software and hardware technologies. •Provides training to clients and internal staff on new and existing technologies. •Regularly meets with clients to ensure service satisfaction. Show less



MemorialCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• RIS/PACS Administrator & IT support specialist

  • Jan 2017 - Jun 2018

  • Oversees the Picture Archiving and Communications Systems (PACS) and Radiology Information Systems. (RIS) workflows. • Troubleshoots HL7 integrations between EPIC and RamSoft . • Configures, tests, and sets up modality specific workstations for CR, US, MRI, CT, and PET CT. • Installs radiologist reading workstations and configures hanging protocols. • Installs and calibrates radiology dictation software in use with RIS/PACS systems. • Generates volume reports and analyzes study workflows across multiple Memorial Care outpatient imaging facilities. • Provides support for hardware and RIS/PACS software for Patient Service Representatives, Patient Schedulers, Site Managers, Referring Physicians, Medical Assistants, Multi-modality Technologists, and Radiologists. • Creates and maintains block scheduling, user work lists, referring demographic tables, radiology and outpatient templates for PSR’s and radiologists. • Imports and merges dicom images into studies as needed. Show less



John Barry & Associates

• Construction
• 1 - 100 Employee

• Business Analyst

  • Feb 2016 - Dec 2016

  • Designed, recommended and implemented complex business solutions while coordinating vendor efforts. • Documented current state procedures and processes for various tasks and positions. • Conducted movement and time studies for analysis. • Practiced lean manufacturing and Six Sigma methodologies. • Engineered various technical layouts for office space, industrial and warehouse. • Constructed technical manuals, created positions for technical applications and provided training for individuals. • Implemented and facilitated many process improvements and technical upgrades in a go-live fashion. Show less



Sailing Pro Shop

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Web Developer

  • Jul 2015 - Feb 2016

  • Maintained, Configured and implemented hardware and software applications for front ends users: Quickbooks, T-Hub, SQL server, Logic Black, Outlook, Peripheral equipment and UPS Worldship. • Implemented file structure, data redundancy and a database backup schedule for recoverability. • Managed POS system, Web Platform, SQL database and server. • Designed and implemented custom HTML product pages for E-commerce. • Maintains relationships with vendors to achieve successful marketing strategies for new products. • Deployed Search Engine Optimization techniques and strategies to drive web traffic. Show less



Intrado

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Implementation Specialist

  • Mar 2014 - Dec 2014

  • Maintained cellular data for the wireless 9-1-1 network. • Implemented and provisioned wireless carrier information into live database applications. • Assisted in the Voice over LTE deployments for AT&T in the Texas, Arizona, Utah and Idaho markets. • Work closely with RF Engineers and PSAP’s to properly route and test 9-1-1 calls. • Troubleshot and ensured the integrity of all AT&T cell sites in the Western region of the Unites States. • Maintained cellular data for the wireless 9-1-1 network. • Implemented and provisioned wireless carrier information into live database applications. • Assisted in the Voice over LTE deployments for AT&T in the Texas, Arizona, Utah and Idaho markets. • Work closely with RF Engineers and PSAP’s to properly route and test 9-1-1 calls. • Troubleshot and ensured the integrity of all AT&T cell sites in the Western region of the Unites States.



RDX

• Brazil
• Leasing Non-residential Real Estate

• Junior level Database Administratior

  • Jan 2013 - Sep 2013

  • Managed and assigned priority to incoming issues from a centralized ticketing system. • Logged in to investigate and resolve Oracle, SQL, MYSQL, and DB2 database application issues across multiple platforms and environments. • Actively monitored server performance, connectivity, database availability and system recoverability. • Created and implemented custom batch file checks to accommodate many client environments. • Diagnosed connectivity issues, developed database backup schedules, and configured backend threshold values when conducting monitoring installs on client servers. • Maintained a consistent, professional demeanor in a fast-pace stressful environment while administrating SLA time sensitive material based on client specific SOP’s. Show less