Experience

TWG Security
• Computers and Electronics Manufacturing
• 1 - 100 Employee
• Service Manager

  • Apr 2022 - Present


Eyewitness Surveillance

• United States
• Legal Services

• Lead Solutions Engineer

  • Jan 2018 - Apr 2022

  I am developing, training, leading, and guiding a team of sales engineers to complete essential tasks while promoting individual/team growth. One of my core duties is to ensure process and performance improvement by directing, prioritizing, and streamlining day-to-day engineering activities. I also maintain consistent communication with cross-functional team leads for seamless workflows. It is worth mentioning that I contribute to developing SOPs (Standard Operating Procedures), advanced policies, best practices, and performance metrics aimed at accomplishing defined organizational goals. My responsibilities also include steering the departmental recruitment in close collaboration with the senior VP of sales and director of people and culture to meet organizational needs for competent staff. I also facilitate the assimilate best practices between the company's solutions engineering teams and product development teams aimed at developing a unified organization.Key Accomplishments are: ● Took lead role in assisting in the assimilation of best practices between two company’s Solutions Engineering teams as well as Product Development teams during 2021 corporate purchase and merger. ● Played instrumental role in creating and adapting cross departmental process flows as the company grew from 25 employees to over 230.● Researched and conducted innovative POC (Proof of Concept) tests for LiDAR-based analytic surveillance platform at two diverse customer locations, while presenting test results to executive leadership for informed decision-making. ● Facilitated the product development team with ongoing POCs (Proof of Concepts) and customer betas involving BLE- based (Bluetooth Low Energy) products which supported various applications, including vehicle tracking, fence intrusion detection, industrial safety, etc. Show less

• National Sales Engineer

  • Jan 2017 - Dec 2018

  In this role, I determined, analyzed, and interpreted project requirements by reviewing plans, customer specifications, and site surveys. I have prepared the project designs/quotes while managing complete documentation for creating/presenting project proposals as well as supporting initial kick-off meetings. I have successfully spearheaded the sales to operations kick-off meetings for efficiently communicating project scope, equipment/labor budgets, and site designs. My duties also include supporting a diverse team of RSMs (Regional Sales Managers) and CSRs (Customer Success Representatives) on a national level with customer-facing meetings, the technical site walks, and POCs (Proof of Concepts). ✯ 𝐌𝐲 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐀𝐫𝐞:● Project managed and designed custom, in-house mobile app (managed via Apple Business Manager, synced with Salesforce, DynamoDB, and AWS) including Scope of Work Vision packet template for project kickoff meetings, allowing non-technical resources to perform technical site walks on a national level, facilitating $250K savings in travel expenses annually. ● Played lead role in landing company’s largest accounts, with the largest national scrap metal dealer, auto dealership groups, and world’s largest shipping courier, to enable approximately 6K organizational services locations across North America. ● Improved project executions by establishing departmental policies and processes regarding scheduling, calls, and sitework Show less

• National Project Manager

  • May 2013 - Dec 2016

  Here, I spearheaded multiple projects from inception to completion within a restricted timeframe and budgetary constraints. I have successfully streamlined the installation of IP-based CCTV equipment in markets nationwide, including IP and analog cameras; Video management software; Microsoft Windows-based NVR servers; audio systems/amplifiers; routers, power supplies, PDUs, and UPS systems; Ubiquiti wireless equipment; and structured cabling. I also interacted with customers for managing the installation of equipment and assimilation into the customer's data network. I have recruited and led numerous subcontractors in diverse markets. I have maintained an inventory of equipment in various warehouses located in diverse regional markets.✯ 𝐌𝐲 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐀𝐫𝐞:● Functioned as a first project manager to develop footprints outside of base Mid-Atlantic market by expanding into Northeast opening new markets on the national level, managing 20 simultaneous installations during expansions. ● Introduced new processes for pre-configuring and testing equipment before shipping for onsite installations that enabled quicker project turnarounds and reduced equipment troubleshooting times, resulting in the creation of a full-time equipment pre-config. team of 5. ● Delivered detailed guidance and effective recommendations on design/installation best practices, including use of outdoor-rated NEMA boxes/equipment and NEC compliant structured cabling practices to enable quicker installation turnaround times minimize post-installation-related service calls. Show less



JHDavis InTech

• President / Sub-contractor

  • Nov 2011 - May 2013

  In this role I worked as a subcontractor for various regional integrators on an assortment of IP based installations such as Wireless Mesh Networks, CCTV / IP based Video Cameras, as well as data network installations. ✯ 𝐌𝐲 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐀𝐫𝐞: • Installed and configured Avigilon and VideoIQ IP camera systems over copper, wireless, and fiber optic networks for various clients including hospitals, school buildings, police stations, sewer treatment facilities, ski resorts, and airport FOBs. • Installed and configured Ruckus WIFI products at various locations including a local ski resort to create a seamless mesh network across entire multi-level lodge/hotel. • Assisted with the installation and configuration of a 38-mile-long wireless point to point (P2P) link which brought a hobbyist HD radio from a tower in the Pocono Mountains to a home located South of Allentown PA using Ubiquiti brand equipment. Show less



TS TECH Enterprises, Inc.

• Lead Field Service & Installation Tech

  • Jul 2007 - Nov 2011

  Lead field service and installation tech for HaaS / SaaS based Managed Services IT provider. Lead field service and installation tech for HaaS / SaaS based Managed Services IT provider.



Shearer Technical

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Field Service Tech

  • May 2004 - Jul 2007

  Lead field tech providing IT services to residential, and SOHO customer base. Lead field tech providing IT services to residential, and SOHO customer base.



UAI Associates Inc

• United States

• Software Administrator

  • Nov 1998 - May 2004

  Software administrator proficient in AutoCAD and MicroStation. Software administrator proficient in AutoCAD and MicroStation.