Jason Crystal
VP Claimant Journey (Ops) at Broughton Partners- Claim this Profile
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Bio
Experience
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Broughton Partners
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United States
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Advertising Services
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1 - 100 Employee
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VP Claimant Journey (Ops)
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Aug 2022 - Present
Broughton Partners provides tech and legal professional services to top litigating firms across the nation. • Leading an effort with marketing, tech, and operations to make the customer journey simpler and more trustworthy by aligning branding and messaging across different communication channels. So far these changes have helped improve client satisfaction by ~20% and we're just getting started! • Responsible for managing a team of directors, tasked with improving performance of operational departments including criteria, call center operations, fulfillment and delivery, quality assurance, and customer support. • Collaborated closely with HR to optimize job specs, performance metrics, pay, and bonus programs for employees and managers in operations that helped improve employee engagement and retention • Worked with executive team to formulate and implement a new organizational structure for an ~75 person department that in the first year helped improve operational efficiency by over 50%+. Show less
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Silicon Prairie
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United States
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Capital Markets
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1 - 100 Employee
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VP Biz Dev
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Nov 2021 - Present
Silicon Prairie helps growing businesses harness new and existing regulatory exemptions to raise money at scale. • Helped nearly 10x new regulation crowdfunding campaigns in the first year by educating hundreds of founders about how investment crowdfunding works • Worked with team to build out our sales strategy and create a strong pipeline of potential leads, many of whom converted into paying customers • Helped successfully integrate technology from Miventure into the new platform Silicon Prairie helps growing businesses harness new and existing regulatory exemptions to raise money at scale. • Helped nearly 10x new regulation crowdfunding campaigns in the first year by educating hundreds of founders about how investment crowdfunding works • Worked with team to build out our sales strategy and create a strong pipeline of potential leads, many of whom converted into paying customers • Helped successfully integrate technology from Miventure into the new platform
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Miventure
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United States
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Financial Services
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Co-Founder and CEO
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Jan 2020 - Nov 2021
Miventure was an investment crowdfunding mobile app that connected startups raising money with retail and accredited investors. • Miventure was acquired by Silicon Prairie and has helped enhance their mobile experience. • Our web and mobile experience was rated top 5 on product hunt during our soft launch. • Built a robust pipeline of customers and launched nearly a dozen offerings on the platform • Worked with my partner to successfully obtain a funding portal license, build the product, and go to market Show less
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Kadima Management LLC
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Queens, New York
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Managing Partner
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Oct 2019 - Dec 2020
Provide fractional executive services for growing companies looking to scale: • Refining mission, vision, and strategy • Implementing systems to monitor and improve employee engagement • Providing frameworks to surface key performance indicators and adopt OKR systems • Implementation of agile development to improve communication/tech efficiency Provide fractional executive services for growing companies looking to scale: • Refining mission, vision, and strategy • Implementing systems to monitor and improve employee engagement • Providing frameworks to surface key performance indicators and adopt OKR systems • Implementation of agile development to improve communication/tech efficiency
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Dropit Shopping
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United Kingdom
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Software Development
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1 - 100 Employee
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General Manager US
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Jul 2019 - Nov 2019
• Go to market strategy and budget for US expansion efforts • Go to market strategy and budget for US expansion efforts
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Automatiq
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Aug 2017 - Jul 2019
• Assisted in raising over $15 MM+ in funding • Led a team of product managers responsible for the planning, prioritization and optimization of all company products and services • Managed Customer Support, Product, Account Management, Professional Services, + HR •Hosted quarterly webinars to disseminate information on upcoming features and services• Orchestrated an office move to Manhattan on short notice with no disruptions to the business
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May 2015 - Aug 2017
•Managed communication between operations, sales, data science/BI and software development teams consisting of 70+ employees•Sourced and vetted applicants for every department (with low turnover) during a period of tremendous growth •Coordinated on most legal, accounting, marketing and business development initiatives (including multiple successful conferences in Las Vegas)•Spearheaded creation of a new support system that was highly praised in an independent audit
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Payoneer
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United States
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Financial Services
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700 & Above Employee
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Fraud Analyst
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Nov 2014 - May 2015
• Screened payments and withdrawals flagged as suspicious for fraud averaging 10 MM+ daily • Conducted preliminary investigations when fraud was detected • Screened payments and withdrawals flagged as suspicious for fraud averaging 10 MM+ daily • Conducted preliminary investigations when fraud was detected
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Reichman University
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Higher Education
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700 & Above Employee
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Writing Center Manager and Research Assistant
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Oct 2013 - Jul 2014
• Managed a weekly workshop teaching English reading and writing skills to university students • Worked on a political marketing research project organising presidential speech data for analysis • Managed a weekly workshop teaching English reading and writing skills to university students • Worked on a political marketing research project organising presidential speech data for analysis
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Israel Defense Forces
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Israel
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Armed Forces
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700 & Above Employee
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Sergeant at Nahal 931
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Dec 2011 - Jun 2013
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Education
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Reichman University (IDC Herzliya)
MA Government, Homeland Security and Counter Terrorism -
University of Nevada-Reno
BS, Economics -
London School of Economics and Political Science
Study Abroad, Foreign Policy Analysis