Experience

Unifin Inc

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Service Supervisor

  • Feb 2021 - Present

  San Diego, California, United States Assisted with communications between Unifin and their clients Supervised QA recording and coaching for all agents Received escalated calls and deescalated situations Handled training of new incoming agents



Santa Barbara TPG

• United States
• Banking
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2019 - Dec 2020

  I was a supervisor for the call center, training and assisting other agents with difficult calls. I also handled responding governmental agency complaints from the Better Business Bureau and similar organizations.



TrendSource, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Field Services Coordinator

  • Jul 2017 - Jan 2019

  Greater San Diego Area I set up field agents with grocery shops around the United States to mystery shop various locations. I also recruit new field agents to help us in projects.



Traveler's Depot

• Store clerk

  • Feb 2016 - Apr 2018

  San Diego, California Store Clerk, I am typically at the store by myself, so I handle sales, inventory, orders, website design, cash, and anything else that needs to be done on a daily basis.



Santa Barbara Tax Products Group

• Customer Service Representative

  • Jan 2017 - Jun 2017

  San Diego I handled incoming calls, as well as creating documents and escalated, difficult calls. I assisted tax payers in locating their funds and coordinating with their bank to try and get the funds released.



Pieology Pizzeria

• United States
• Restaurants
• 300 - 400 Employee

• Pieologist

  • Mar 2016 - Sep 2016

  San Diego, California I worked here to fill in hours when I was not working at Traveler's Depot. I assisted in training co-workers, as well as taking daily inventory, preparing, cooking, and creating everything in the store.



SironaHealth, a Citra company

• Medical Service Representative

  • Aug 2015 - Dec 2015

  Portland, Maine Area I assisted customers with their medical needs, creating doctors appointments and answering any questions they might have about their health care.



C&D Law

• Belgium
• Law Practice

• Legal Secretary

  • Jun 2007 - Jun 2012

  Irvine, California I managed all administrative and phone duties at the reception desk of a prominent law firm, organized and expedited deliveries to select clients, and executed expansion of office filing system



Disneyland

• United States
• Wellness and Fitness Services

• Ride Operator

  • Feb 2006 - Sep 2008

  Anaheim, California I was a ride operator at the Jungle Cruise. I took guests on a 10 minute tour filled with jokes and entertainment. I also assisted guests with any of their needs, and trained my co-workers.