Jason Cross
Operations Specialist at University of North Carolina at Chapel Hill- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Durham, North Carolina, United States, US
Skills
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Credentials
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Customer Experience: Creating Customer Personas
LinkedInOct, 2022- Oct, 2024 -
Customer Experience: Journey Mapping
LinkedInOct, 2022- Oct, 2024 -
Customer Experience: Service Blueprinting
LinkedInOct, 2022- Oct, 2024 -
Customer Service: Managing Customer Feedback
LinkedInOct, 2022- Oct, 2024 -
Agile at Work: Building Your Agile Team
LinkedInSep, 2022- Oct, 2024 -
Agile at Work: Driving Productive Agile Meetings
LinkedInSep, 2022- Oct, 2024 -
Agile at Work: Getting Better with Agile Retrospectives
LinkedInSep, 2022- Oct, 2024 -
Agile at Work: Planning with Agile User Stories
LinkedInSep, 2022- Oct, 2024 -
Agile at Work: Reporting with Agile Charts and Boards
LinkedInSep, 2022- Oct, 2024 -
Customer Advocacy
LinkedInSep, 2022- Oct, 2024 -
Customer Experience Leadership
LinkedInSep, 2022- Oct, 2024 -
Design Thinking: Customer Experience
LinkedInSep, 2022- Oct, 2024 -
The 10 Pillars of Customer Experience
LinkedInSep, 2022- Oct, 2024 -
Agile Foundations
LinkedInAug, 2022- Oct, 2024 -
IT Service Desk: Service Management
LinkedInAug, 2022- Oct, 2024 -
IT Service Management Foundations: Change Management
LinkedInAug, 2022- Oct, 2024 -
IT Service Management Foundations: Problem Management
LinkedInAug, 2022- Oct, 2024 -
IT Service Desk: Monitoring and Metrics Fundamentals
LinkedInMar, 2022- Oct, 2024 -
20 Habits of Executive Leadership
LinkedInSep, 2021- Oct, 2024 -
Coaching Skills for Leaders and Managers
LinkedInSep, 2021- Oct, 2024 -
Delivering Bad News Effectively
LinkedInSep, 2021- Oct, 2024 -
Effective Listening
LinkedInSep, 2021- Oct, 2024 -
How to Become a Thought Leader and Advance Your Career
LinkedInSep, 2021- Oct, 2024 -
Interpersonal Communication
LinkedInSep, 2021- Oct, 2024 -
Leading Effectively
LinkedInSep, 2021- Oct, 2024 -
Managing a Multigenerational Workforce
LinkedInSep, 2021- Oct, 2024 -
Negotiating Your Leadership Success
LinkedInSep, 2021- Oct, 2024 -
Powerless to Powerful: Taking Control
LinkedInSep, 2021- Oct, 2024 -
Strategic Thinking
LinkedInSep, 2021- Oct, 2024 -
Acting Decisively
LinkedInAug, 2021- Oct, 2024 -
Building Resilience
LinkedInAug, 2021- Oct, 2024 -
Building Resilience as a Leader
LinkedInAug, 2021- Oct, 2024 -
Developing Adaptability as a Manager
LinkedInAug, 2021- Oct, 2024 -
Managing High Potentials
LinkedInAug, 2021- Oct, 2024 -
Managing Organizational Change for Managers
LinkedInAug, 2021- Oct, 2024 -
Practicing Fairness as a Manager
LinkedInAug, 2021- Oct, 2024 -
Ram Charan on Coaching High Potentials
LinkedInAug, 2021- Oct, 2024 -
Management Tips
LinkedInJul, 2021- Oct, 2024 -
Management: Top Tips
LinkedInJul, 2021- Oct, 2024 -
Building High-Performance Teams
LinkedInJun, 2021- Oct, 2024 -
Coaching and Developing Employees
LinkedInJun, 2021- Oct, 2024 -
Coaching for Results
LinkedInJun, 2021- Oct, 2024 -
Developing Adaptable Managers
LinkedInJun, 2021- Oct, 2024 -
Developing Executive Presence
LinkedInJun, 2021- Oct, 2024 -
Developing Managers in Organizations
LinkedInJun, 2021- Oct, 2024 -
Developing Your Leadership Philosophy
LinkedInJun, 2021- Oct, 2024 -
Executive Decision-Making
LinkedInJun, 2021- Oct, 2024 -
Fred Kofman on Accountability
LinkedInJun, 2021- Oct, 2024 -
Jeff Weiner on Managing Compassionately
LinkedInJun, 2021- Oct, 2024 -
Managing Employee Performance Problems
LinkedInJun, 2021- Oct, 2024 -
Transitioning from Manager to Leader
LinkedInJun, 2021- Oct, 2024 -
Charlene Li on Digital Leadership
LinkedInMay, 2021- Oct, 2024 -
Executive Leadership
LinkedInMay, 2021- Oct, 2024 -
Leading with Emotional Intelligence
LinkedInMay, 2021- Oct, 2024 -
Managing New Managers
LinkedInMay, 2021- Oct, 2024 -
Critical Thinking
LinkedInMar, 2021- Oct, 2024 -
Finding Your Introvert/Extrovert Balance in the Workplace
LinkedInMar, 2021- Oct, 2024 -
Managing Your Career as an Introvert
LinkedInMar, 2021- Oct, 2024 -
Transitioning from Technical Professional to Manager
LinkedInMar, 2021- Oct, 2024 -
Leadership Blind Spots
LinkedInFeb, 2021- Oct, 2024 -
Managing Experienced Managers
LinkedInFeb, 2021- Oct, 2024 -
The Six Biases of Decision-Making
LinkedInFeb, 2021- Oct, 2024 -
Cleaning, Transforming and Prepping Your Data With Tableau Prep
LinkedInOct, 2020- Oct, 2024 -
Creating Interactive Tableau Dashboards
LinkedInOct, 2020- Oct, 2024 -
Data Visualization Tips and Tricks
LinkedInOct, 2020- Oct, 2024 -
Data Visualization for Data Analysis and Analytics
LinkedInSep, 2020- Oct, 2024 -
Tableau Essential Training (2020.1)
LinkedInSep, 2020- Oct, 2024 -
Delivering Employee Feedback
LinkedInAug, 2020- Oct, 2024 -
Influencing Others
LinkedIn Learning ⋅ Course CertificateAug, 2020- Oct, 2024 -
Management Foundations
LinkedInAug, 2020- Oct, 2024 -
Managing Multiple Generations
LinkedInAug, 2020- Oct, 2024 -
Setting Team and Employee Goals Using SMART Methodology
LinkedInAug, 2020- Oct, 2024 -
Managing Diversity
Lynda.comSep, 2018- Oct, 2024 -
Working with Upset Customers
Lynda.comSep, 2018- Oct, 2024 -
macOS Mojave New Features
Lynda.comSep, 2018- Oct, 2024 -
Become a Manager
Lynda.comOct, 2016- Oct, 2024 -
macOS Sierra Essential Training
Lynda.comOct, 2016- Oct, 2024 -
Windows 10 Anniversary Update New Features
Lynda.comSep, 2016- Oct, 2024 -
Windows 10 Essential Training
Lynda.comSep, 2016- Oct, 2024 -
macOS Sierra New Features
Lynda.comSep, 2016- Oct, 2024 -
ITIL® Foundation Certificate in IT Service Management
PEOPLECERTJun, 2016- Oct, 2024 -
Windows 10 New Features
Lynda.comAug, 2015- Oct, 2024 -
Excel 2013 Essential Training
Lynda.comApr, 2014- Oct, 2024
Experience
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University of North Carolina at Chapel Hill
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United States
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Higher Education
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700 & Above Employee
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Operations Specialist
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Mar 2017 - Present
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Tech Support Analyst
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Apr 2004 - Mar 2017
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Education
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University of North Carolina at Chapel Hill
Bachelor’s Degree, Psychology major, Information Systems minor
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