IT Services Administrator

• Nov 2021 - Present

EUE Depot Operations Manager

• Apr 2017 - Jul 2018

Responsibilities: Life Cycle Asset Management-Depot -Oversee Receiving, DOD Data Erasure and HDD Destruction, Redeploy/Storage, Recycling/ Disposal and remarketing. -Inventory Control, Inventory Audits, Inventory Security and Legal Hold. -Tier I and Tier II Metrics, Weekly volume reporting. Associate Management -Goal setting, Performance Reviews, Associate Talent Tracking, Stack Rank, Headcount and Staffing. ITAD -IT Assets Disposition, Receiving, Sorting, HDD Data Erasure and Destruction, Recycling/Disposal of obsolete or unwanted equipment. ISO 9001:2015 Certification -Updating and Maintaining Depot SOP and Flow Chart Documentation, ISO Audit preparation, 5s training, resolving corrective actions. Show less

Client Technical Analyst I

• Jan 2016 - Mar 2017

• Received inbound client/associate inquiries via phone, web chat, e-mail, and online ticket. • Created case logs, recorded information, established resolution time, followed up on issues, and escalated complex issues. • Assessed issues and established a course of action to guide the client/associate to timely resolution of inquiry. • Troubleshoot problems with malfunctioning software/hardware applications and recommended corrective action. • Directed and guided clients through resolution of technical issues. • Submitted requests for product changes and other custom programming updates. Show less

Lead Deploy Technician, L3 Desktop Support, Contractor GE Aviation

• Aug 2013 - Jan 2016

• Duties include Scheduling and delivery of SLA / non-SLA equipment to End Users in a corporate environment. Staffing, resolving escalations, training, customer service. Monitor SLA reports and workorder management reports. Problem solving, quality control, maintenance and Inspection of deployment vans and various other miscellaneous duties to keep the delivery of equipment on schedule. • L3 Desktop Support, utilizing ServiceNow ticketing for hardware, software, and Break-Fix support in a corporate environment. Including Active Directory Administration, and McAffe Endpoint Encryption support, Active Role Server Administration. Show less

Deploy Technician, L2 Desktop Support, Contractor GE Aviation

• Aug 2011 - Mar 2013

• Duties included, deployment of computer equipment to end users in a corporate environment. Setup, configuration, data migration for Lease Replacements, troubleshooting and application installs. • L2 Desktop Support, Utilizing ServiceNow ticketing for hardware, software, and break-fix related support in a corporate environment. Including Active DirectoryAdministration and McAffe Endpoint Encryption support. • Duties included, deployment of computer equipment to end users in a corporate environment. Setup, configuration, data migration for Lease Replacements, troubleshooting and application installs. • L2 Desktop Support, Utilizing ServiceNow ticketing for hardware, software, and break-fix related support in a corporate environment. Including Active DirectoryAdministration and McAffe Endpoint Encryption support.