Experience

Tesinc, LLC
• United States
• Telecommunications
• 1 - 100 Employee
• 3GIS Drafting Lead

  • Apr 2018 - Present


Bush Gardens

• United States
• 1 - 100 Employee

• Howl o Scream Entertainment

  • Aug 2003 - Oct 2015

  Entertained guest during seasonal events, assisted guest that are lost or trying to find a certain venue/ride Entertained guest during seasonal events, assisted guest that are lost or trying to find a certain venue/ride



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Financial Care Specialist

  • Nov 2013 - Jul 2014

  • Handled in-bound calls from customers in regards payments & past due bills by helping placing payments towards the accounts or setting up payment arrangements to restore or keep customer services • Answered questions in regards to billing charges, places to make payments, total amounts due on account & if unable to answer the questions a transfer to the right department was made to better assist the customer • Recognized by management to be flexible working any shift times that were available Show less



Ultimate Medical Academy

• United States
• Education Administration Programs
• 700 & Above Employee

• Online Admissions Advisor

  • May 2013 - Aug 2013

  • Made out-bound calls to potential students that requested information about furthering their education & enrolling students into school • Answered questions in regards to orientation & logging online for coursework for current students, transferred students over to Financial Aid & Academic Advisors to help with the students specific needs • Recognized by management to be a reliable, upbeat & confidents to handle new tasks, shifts & trainings when given • Made out-bound calls to potential students that requested information about furthering their education & enrolling students into school • Answered questions in regards to orientation & logging online for coursework for current students, transferred students over to Financial Aid & Academic Advisors to help with the students specific needs • Recognized by management to be a reliable, upbeat & confidents to handle new tasks, shifts & trainings when given



One Touch Direct

• United States

• Verizon Customer Service/Sales Rep

  • Nov 2012 - Apr 2013

  • Handle customer in-bound calls, assist customers with billing and service issues that are being experienced, help customers upgrade or downgrade services based on the customers’ needs• Recognized by management to be a reliable associate to assist other agents & handle tough customer situations

• Verizon Quality Assurance Agent

  • Nov 2010 - Nov 2012

  • Listened and coached agents on calls that were listened to, played calls for new agents and helped train them on good quality service, helped prepare and manage vendor sessions by playing calls and speaking on how the agents could improve themselves, managed and approved agents sales audits• Recognized by management to be a reliable associate to assist managers with agents performance and complete daily tasks on agent report follow-ups



Best Buy

• Retail
• 700 & Above Employee

• Cashier Rep 1/Customer Service

  • Nov 2007 - Oct 2010

  • Assisted customers with finding merchandise, rang up customer purchases, prepared sales area with new sales ad and other needed materials to further help the customers, helped customer with returns and exchanges, signed customers up for credit cards and assisted in helping customers understanding the different financing plans available • Recognized by management to be a reliable associate to cover co-workers shifts • Assisted customers with finding merchandise, rang up customer purchases, prepared sales area with new sales ad and other needed materials to further help the customers, helped customer with returns and exchanges, signed customers up for credit cards and assisted in helping customers understanding the different financing plans available • Recognized by management to be a reliable associate to cover co-workers shifts



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Reservationists

  • Aug 2006 - Sep 2007

  • Handled guest in-bound calls, assisted guest with existing or new reservations for resorts and/or tickets, transferred guests to guest services with reservations that needed more work. • Handled guest in-bound calls, assisted guest with existing or new reservations for resorts and/or tickets, transferred guests to guest services with reservations that needed more work.