Technical Co Ordinator and Project Implementation Engineer

• Jul 2022 - Present

Systems Consultant

• Sep 2020 - Jul 2022

Project management and Implementation of projects of different sizes, ranging from migration of exchange servers to Office 365, Building esxi servers to Pc replacement projects, application upgrades, firewall replacements, installing WAPs.Handling various projects at one time and ensuring all are delivered on time and in a efficient manner.Maintaining client relationships throughout course of projects and managing expectations and ensuring satisfaction from the client.Keen focus also on Customer successMentoring Of new team members

Systems Support Specialist

• May 2018 - Sep 2020

Handling escalations from first tier and resolving issues within SLAs. Mentoring younger members of team and passing on of knowledge. Maintaining and updating of documentation. Participating in on call schedule as an escalation point. Building relationships with main contacts on sites of various different clients you manage. Organizing workload to ensure clients are kept happy by speedy resolution of issues. Working in a fast paced MSP environment. Using connectwise manage and automate Suite

IT Support Engineer

• Sep 2016 - Mar 2018

I provided Users with IT support on all levels, From Physical machine issues to more complicated 2nd and 3rd level problems. I was part of a 2 man IT team which support between 150-200 users on any given day. The environment we supported consisted of 30 virtual servers spread across Various platforms. mainly VM sphere and other cloud based virtualisation platforms. I have gained great customer support skills by dealing with users face to face and over the phone Was project lead for Projects which included-Migration of the file and print servers from Windows 2008 R2 to Windows 2012 R2 -The migration from over 80 P.C's to Linux based thin clients IGEL's-The creation of a cloud based Virtual server environment consisting of Print and File server's along with 7 RDSH's and a BrokerOn a day to day basis I managed the Help-desk on my own and dealt with new and existing tickets from users encountering issues within the company and prioritised them accordingly.Main things I dealt with are:-Remote desktop support of users based on windows 2012 R2 -Windows 2012/2008 r2 Server administration-Maintenance of the cloud based virtual RDS servers along with the cloud based back up solution for it-Group policy implementation and troubleshooting-Veeam Backup & replication console-Active Directory maintence-Various in house applications specifically tailored for the Travel industry-Print and file server maintenance.-Decommissioning and creating new virtual machines throught Vmware Vsphere -Troubleshooting and fixing issues on servers ranging from windows 2008r2,2012r2 to 2016-Supporting the Microsoft office suite predominately outlook 2016-Managing the 100 IGEL thin client through the Universal management suite-Configuration and installation of new Desktops-Repairing physical machines with hardware issues -Visiting remote branches to help users on site-Creating how to guides for users for IT tasks-Administrating and troubleshooting of the VOIP phone system

1st line IT support

• Sep 2015 - Sep 2016

Supporting users with IT issues ranging from AD issues, Microsoft office support, networking issues, server issues , windows based phones and VOIP issues. over 2000 supported end users Supporting users with IT issues ranging from AD issues, Microsoft office support, networking issues, server issues , windows based phones and VOIP issues. over 2000 supported end users

Data Engineer

• Jul 2015 - Sep 2015

setting up data points within LAN setting up data points within LAN

Web Developer

• Nov 2013 - Oct 2014

Helped with BETA testing of the BuilderEngine CMS along with building websites to clients specific needs and wants Helped with BETA testing of the BuilderEngine CMS along with building websites to clients specific needs and wants

Computer Technician

• Sep 2010 - Mar 2012

My tasks included fixing issues with customer laptops and computers which ranged from virus issues to hardware and software flaws, also I dealt with building servers and installation of operating systems My tasks included fixing issues with customer laptops and computers which ranged from virus issues to hardware and software flaws, also I dealt with building servers and installation of operating systems