Experience

Oxford Athletic Club

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2023 - Present

  As a customer service representative for the Oxford Athletic Club, I serve as the first point of contact for members entering the club. Responsibilities include making and changing a variety of reservations via Northstar club management software, greeting members and communicating any of their questions, comments, or concerns to the proper department manager, supervising member check-ins and reprimanding those who try to fraudulently enter the club, screen/answer phone calls. I additionally carry out operation of the club’s pro shop, which involves restocking, cashing members out, charging members for court reservations, and creating membership cards. Show less



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Oct 2021 - Jun 2023

  As one of a handful of employees cross-trained in multiple departments, I assisted operating many different facets of the corporate flagship store. Many of the responsibilities I have had at the store include: •Front-End Cashiering - basic cashiering, handling cash, signing up athletes for store credit cards, selling protection plan add-ons for some qualifying products, store closing, as well as sometimes being appointed to lead the front end in the absence of a supervisor. •Omni-channel order fulfillment - picking and packing orders throughout the entire store in order to fulfill in-store pickup and online delivery e-commerce orders, locating items across multiple large stockrooms of varying volume. •Footwear sales - assisting athletes to find footwear that suit their needs using expertise from my own interest in footwear as well as from interactions with brand representatives, locating footwear across multiple stockrooms, surface level inventory management. •Team Sports sales - assisting athletes in locating and determining the team sports equipment they need from baseball bats to football cleats, keeping a tidy and organized area of the store, and pitching/selling protection plans on qualifying products. Show less