Experience

Midcontinent

• Customer Care Expert



Midcontinent

• Telecommunications
• 700 & Above Employee

• Customer Care Lead

  • Jul 2019 - Present

  As a Customer Care Lead I’m the main point of contact for additional employee guidance and escalated customer calls. My team promotes positive customer outcomes by helping to resolve problems with Midco's services. This includes ensuring internal product support documentation stays up to date, educating employees in the best use of the tools and resources Midco employs on our networks and coordinating communication between various departments. As a Customer Care Lead I’m the main point of contact for additional employee guidance and escalated customer calls. My team promotes positive customer outcomes by helping to resolve problems with Midco's services. This includes ensuring internal product support documentation stays up to date, educating employees in the best use of the tools and resources Midco employs on our networks and coordinating communication between various departments.